Beyond Executive Escalations
How do I go about escalating something beyond an Executive Escalations Operations Manager? I would like to speak with someone higher then that person.
Latest topics
Suspicious Sales Calls from Alleged Telus Representatives
Be aware of a possible fraud or misrepresentation being conducted by some individuals claiming to be Telus employees. They may be contractors, or special promotion reps, or simply employees who are deliberately misrepresenting Telus. Regardless, my s...
January was Tellus bill
I wonder why I haven’t receive Tellus bill this January
Telus' Business Strategy - Giving lies and scamming customers for profits?
Signed up for a mobility service in Dec via Telus sales rep over the phone. Received an email with a service agreement with an incorrect plan. Rep said don't worry and they'd call back in few days to make sure everything is corrected. This is when ev...
Misbilling
I recently took over managing my mother Telus accounts (Mobility, landlines, TV & Internet) . She is 93 years old and mostly blind so cannot do it herself. On reviewing her bank statements and Telus bills for 2024 I have found that she has over paid ...
Resolved! Stream+ can't connect to my existing Prime account?
So I just signed up for Stream+. Activating Telus TV+ was no problem (since I didn't already have an account). Next I went to activate Amazon Prime. I already have an Amazon Prime account so when I click Activate, I'm taken to an Amazon page to confi...
24 Disney+ promo offer cant redeem it , cause previous promo!!
Hello Last May,2024 i bought an Apple Watch series 9 and it came with a 12 month Disney + promo , which is valid till next May 2025. So , i just bought an Iphone 16 pro max on BLACK FRIDAY week , under a 2 year renewal plan , which came with a 24 mon...
Stream+ Not Working! Help Please!
It's been over a week since I bought Stream+, and it's not working, I can't connect to any streaming services, I can't update my credit card information, and I can not do anything. Can someone please fix this
A Two-Cent Mystery
I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through a...
Welcome email
I was wondering how long it normally takes to get the welcome email to register my account
