My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Spoke to customer service last night, after being on hold for over an hour. Previous time I tried calling I just gave up after 1.5hours. The recording kept reminding me how valuable me time is. I only had one question, why did my bill increase? Compa...

lkennett by Just Moved In
  • 3 replies
  • 1 kudos

Resolved! prepaid 10 starter

hi guysmy account been setup on may27 added $10 same day obviously so it shows my due is on june 26 .and i added $10 a few days earlier june 24 which i didnt want to wait till last min. type thing.then when i checked the account, it says my due date ...

gogpig by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! EasyRoam per day charges

Is the $12 international "per day" charge defined by my home time zone, by my roaming location time zone (e.g. Greece), or 24 hours after initiating a roaming call or data usage? E.G.: If I start roaming at 7 AM in Athens (10 PM Mountain) and end 4 h...

gr1ab by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Accidental Purchase

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this wo...

Zachary-M by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! prepaid add on deactive due to sufficient funds

my $5 250 prepaid feature was deactived due to sufficient funds. i top my account to meet the requirement is it possible to get it reactive despite it no longer a feature anymore?would a telus rep be able to reactive the add despite it is no longer o...

MH007 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Charged for Long Distance (500m apart)

Wondering why I would ever be charged for long distance for a phone call made within a 1km radius. I have a 778 number and live in Vancouver, the other number is 204 but was in Vancouver as well. The CRTC definition of long distance is based on physi...

ALEXWB by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Credit reporting

Ok, question for youIm a new to "telus" customer, i was with koodo for a fee years before. I needed a new phone, and ended up switching over.I check my credit history often. I had a email come in from credit b. Telling me i had a late payment added t...

Bradyc124 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Bill from mobility

So i looked at my bill yesterday and its my first bill from telusIt said i owe 80.97 whateverNow i opened the app its 197$ i dont have 197$