So I have a payment arrangement for yesterday but it's under "home
services" and I don't have anything but mobile service; cell phone,
tablet and watch. I've never had home service, I live in rural Sask,
it's not even available where I am. So that's ...
Hi there, I tried to call customer support, but it was too busy, so let
me post it here. Last year, I tried to switch from Rogers to Telus
Mobility, but didn't successfully activate the SIM card following the
instructions. So I stayed with Rogers and...
In my account with Koodo I got this ... and I was told that it is Telus
that I need to contact for confirmation, not Koodo.Complimentary data
FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added
a complimentary 100GB of mobile dat...
Hello, I was just setting up a new phone and there were multiple data
charges placed on my account even though my plan is Nationwide Talk and
Text 15, which doesn't include data. The charges have totaled $64.93,
which drained all the money I had prep...
I have not been able to access my account usage or my device plan
details tabs for the past week or two. This problem persists across
platforms and browsers and in the app just wondering if this is account
specific or a general system problem?
I have a Peace of Mind plan for my phone to use in Canada and the US,
and an access plan to share the data with my tablet, but when I go to
the US my tablet still incurs Easy Roam charges. I don't see anything in
the terms of the plans to indicate th...
Why is it every time I try to look at my account details, I find the web
site is slow to the point of my giving up waiting. Today is no
exception. I find my bill this month was some $10 more than usual so I
wanted to see my bill. Unfortunately, the s...
I just got a text from a 4 digit number (7626) and the message is as
follows:"TELUS: Welcome to USA! You have Easy Roam with a daily charge
of $14. You'll only be charged on days you access your Canadian plan's
data, send a text, make or answer a cal...
I wondered if anyone else has had this experience with renewing a telus
mobile account. My husband was contacted when our last contract was
almost expired. We were given an amazing offer that included brand new
phone upgrades and an excellent monthly...