My Mobility Account
Forum discussion about TELUS Mobility accounts.
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use existing balance on prepaid plan

If you have a balance on prepaid, is there any way to actually use it to pay for the plan? Trying to help my father out who has had a Talk + Messaging 10 plan for ages. He currently has balance of $111 and has been topping up automatically with $10 e...

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hoek by Just Moved In
  • 2 replies
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I put the wrong email, in when I ordered something here in Telus Online, and it has my confirmation receipt, how do I change the email?

What is going on?

So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's ...

tristahx by Friendly Neighbour
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Resolved! Unexpected mobility bills on the service that I never used.

Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and...

qhwa by Friendly Neighbour
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complimentary data

In my account with Koodo I got this ... and I was told that it is Telus that I need to contact for confirmation, not Koodo.Complimentary data FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added a complimentary 100GB of mobile dat...

SHIR by Just Moved In
  • 1 replies
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Mobility account plan details and usage

I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?

Taygurr by Just Moved In
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inoperative web site for a communications company?

Why is it every time I try to look at my account details, I find the web site is slow to the point of my giving up waiting. Today is no exception. I find my bill this month was some $10 more than usual so I wanted to see my bill. Unfortunately, the s...