11-21-2017 08:30 PM
My number was part of a shared plan until about a week ago when I had ownership of my number transferred to my own account with a new plan. At the time of the transfer the shared plan was approx. ~300MB over its limit, which after the transfer I noted that that overage had been applied to my new account and plan and I assumed that I had inherited the overage as part of the financial obligations for that number, as the FAQ on transfer of ownership seems to detail. (We did the transfer on the last day of the original account's billing cycle.)
That being said, when the original account owner got his monthly statement a couple days later, he noted that he was still charged for the overage that I had originally assumed that I had inherited. (He still has two other numbers on the shared plan that I had transferred away from) I still have a couple days before my first billing cycle ends but the assumption is that I'm going to get charged for this overage as well. From my standpoint, it looks like Telus is "double dipping" us by charging us twice for the same overage on different accounts.
To summarize:
So my questions are these:
Solved! Go to Solution.
11-21-2017 09:05 PM
If you can obtain a copy of the other bill, with account number, etc., I would simply call Telus, and ask for clarification of the billing. Assuming both accounts did not incur the overage, it should be settled as you describe.
11-21-2017 09:05 PM
If you can obtain a copy of the other bill, with account number, etc., I would simply call Telus, and ask for clarification of the billing. Assuming both accounts did not incur the overage, it should be settled as you describe.