10-16-2013 03:31 PM
We are having problems accessing our account in order to pay our bill online.
10-16-2013 03:33 PM
When I login to see the bill I can view the account summary but cannot view / download the detailed bill. I receive the following error message.
Your page has expired. Please click to re-fresh:
10-21-2013 12:47 PM
I have the same problem. I had it last month too.
Maybe Telus "Service" will get it fixed for the new millenium.
But I'll bet if you don't pay on time, you'll hear from them right away!
10-27-2013 11:29 AM
I suspect the ebill presentment problem could be related to Microsoft IE 11.
I would be surprised if TELUS will fix the problem by the end of the Year. It will take them that long to determine the source of the problem.
10-28-2013 10:06 PM
I called in and said the whole process is BS as I also couldn't open my invoice. I said I want a paper invoice and I will not pay the $2 as it is a BS cash grab. The rep said Telus send millions of dollars to Green initiaves. I said BS. The customers are the ones doing it not Telus. They agreed to waive the $2 fee as I was the only one complaining. I said BS. Everyone is pi$$ed off. The classic is today (as I do frequently) got junk mail from Telus even though I am already a customer. Shaw is not charging so next month I am switching.
10-31-2013 11:14 AM
It appears that ebill is "sort of" working now. My first attempt to download my ebill resulted in a http 404 error when attemting to download this months bill, however, on my second try I was able to download the bill.
11-06-2013 10:40 AM
11-06-2013 02:38 PM
In order to open and view a detailed report of your phone/internet bill, you will need to have a program installed on your computer called Acrobat Reader. Your detailed e.Bill is in the .PDF file format and this is the program required to open it. If you do not have Acrobat Reader installed on your computer, you will not be able to open your TELUS e.Bill. Acrobat Reader is provided by Adobe free of charge. You can download and install it online here: http://get.adobe.com/reader
11-07-2013 07:04 PM
I am fed with Telus's billing system First they force me to go to paperless billing. Then just about every sceond month I have problems accessing my account. Now when I ask the online support to go back to paper bill she tells me I will be charged $2 a month. Becuase their online billing system doesn't work????? I am fed up. The Telus website sucks. I cannot even get the phone number to talk to someone. I will not be renewing my contract.