cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Website login is broken... again...

CaptainCorvid
Neighbour

Not for the first time: My Telus login is bricked.  Order of operations:

- Go to log into My Telus Account page as per usual

- Enter e-mail and password "we've sent you a log in code"

- Enter the code perfectly; I checked 3 times and it's only 6 digits

- Press "log in"

- The button flashes before nothing happens and it asks for the code again

- Re-enter code, press "log in"

- Repeat ~7 times

- The log in page stops responding

- Return to the original log in: enter e-mail and password... AGAIN

- This tiem no code: "we're sorry, that doesn't match our records!  Please use "forgot password" or "senda  link".

- Choose send a link

- I get the link

- Follow the link

- "sorry; something went wrong, please try again.

- Repeat 3 more times

 

Your website is broken... Again... Like the last time: where-in your site wouldn't allow me to view my own bills...

Enjoy not getting paid this month Telus.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hey @CaptainCorvid - We don't recommend avoiding paying a bill as you'll get late fees. You can always call in or chat in to the team and we'll provide you your balance. It can always be paid through any online banking as well.

 

If you still have issues with your username and password, please let us know and we will send you a private message to help


If our reply resolved your issue, please click on Accept as Solution to help others in the community.