Telus Rewards - Can't Redeem Points Because of Account Update?
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01-08-2024 06:38 PM
I can't redeem any of my points because the pop up says my account is being updated. I haven't changed anything and there doesn't seem to be any helpful options online. Anyone experience this and have luck getting it rectified?
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01-11-2024 10:03 PM
@spooner How long has this been going on for?
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01-11-2024 10:08 PM
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2 weeks ago
2days
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2 weeks ago
What's the specific error message it's giving you? Does it say anything specifically?
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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August
Im having this issue currently - i have tried several times over the last 2 weeks. Was there ever a solution?
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August
Hi @Cbun if you are having issues we can help. Please send us a private message so we can help resolve the issue with your rewards
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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August
I have been trying to redeem my rewards for a few weeks and keep getting the message thst my account information is being updated. I didn't make any changes to my account. I tried to call, but couldn't stay on hold for an hour. It seems I am not the only one with this problem. Please help!
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August
Hi @Cbun we can do our best to help. Please send us a private message and we will be happy to help
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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November
Hello. Anyone still here?
I have had the same issue for months. Call support told me to try again tomorrow or they can't help me. This is of course unacceptable. Help is appreciated.
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November
Hello! We’re here to help and apologize for the inconvenience you’ve been experiencing. Please send us a private message, and we’ll do our best to address it promptly.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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2 weeks ago
I get the message repeatedly unable to redeem rewards points at this time. Try later.
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2 weeks ago
Can’t redeem rewards- keep getting message- unable to redeem rewards try later
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2 weeks ago
Hello. We'll send you a private message to discuss further, thanks.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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2 weeks ago
Telus support I have had the same problem for month now and no one has been able to help fix it. Would appreciate if you could help clear this error.
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Wednesday - last edited Wednesday
Better get those points redeemed by the end of the month before they expire.
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Tuesday
The only thing I've done with the account is one of my lines had to have Visual Voicemail deleted and re-added to get it working. Nothing else has changed with the account. This happened a week ago. I have more than enough points to get a $100 Uber gift card, but now it's "sold out" (which seems silly, since it's a virtual item!). If Telus support is able to help me, I'd be greatly appreciative
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Wednesday
I have not had any problems with redemption. Just redeemed for two rewards before the deadline. My problem is that I am missing points on one of my accounts because Telus never credited them to my account despite confirming on each bill that I earned them.