Telus Rewards - Can't Redeem Points Because of Account Update?

[spooner]

I can't redeem any of my points because the pop up says my account is being updated.  I haven't changed anything and there doesn't seem to be any helpful options online.  Anyone experience this and have luck getting it rectified?

[dru]

@spooner How long has this been going on for?

[spooner]

I’ve tried a few times over the last week, no luck. --

Spencer Halluk

Vice President - Arts and Crafts

www.nicegolfco.com

@nicegolfco

#BeNice

[tchurch1]

2days

[TELUS_Support]

What's the specific error message it's giving you? Does it say anything specifically?

[Cbun]

Im having this issue currently - i have tried several times over the last 2 weeks. Was there ever a solution? 

[TELUS_Support]

Hi @Cbun if you are having issues we can help. Please send us a private message so we can help resolve the issue with your rewards

[Cbun]

I have been trying to redeem my rewards for a few weeks and keep getting the message thst my account information is being updated. I didn't make any changes to my account. I tried to call, but couldn't stay on hold for an hour. It seems I am not the only one with this problem. Please help! 

[TELUS_Support]

Hi @Cbun we can do our best to help. Please send us a private message and we will be happy to help

[Spiz]

Hello. Anyone still here?

I have had the same issue for months. Call support told me to try again tomorrow or they can't help me. This is of course unacceptable. Help is appreciated.

[TELUS_Support]

Hello! We’re here to help and apologize for the inconvenience you’ve been experiencing. Please send us a private message, and we’ll do our best to address it promptly.

[tchurch1]

I get the message repeatedly unable to redeem rewards points at this time. Try later. 

[tchurch1]

Can’t redeem rewards- keep getting message- unable to redeem rewards try later

[TELUS_Support]

Hello. We'll send you a private message to discuss further, thanks.

[D4ve]

Telus support I have had the same problem for month now and no one has been able to help fix it. Would appreciate if you could help clear this error.