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Telus Reward Point Expiry
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January
- last edited
Monday
by
A-B
I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025! How would people know this? Who reads the tiny fine print at the bottom of their paper phone bill, if they even receive one? I didn't believe that Telus would do such a thing to their customers without making sure that their customers were informed of this change through letters, emails, online posts, large notices on their website, etc., so I went online to download a copy of my last bill (I don't get paper bills so I never look at the entire thing), and sure enough, In teeny tiny fine print at the bottom of my 4-page bill, it says:
"As of January 30, 2025, points accumulated up to December 31, 2023 will no longer be retained. Points earned in 2024 will not be impacted.
1. WHY has there not been an email informing customers of this and why is there nothing on the Telus Rewards web page to indicate that points are expiring?
2. WHY would reward points expire? No other rewards program I know of does this to their customers as long as the account is kept active.
My prediction is that, unless a major information campaign is started on this change, Telus will have many upset customers losing their Reward Points.
236 REPLIES 236
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Wednesday
Hi, could you PM me as well. Thanks.
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Wednesday
Sure!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Wednesday
Yes please do.
R.
R.
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Friday
No response received!
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Friday
We actually responded to your private message yesterday morning. Check your inbox.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Thursday
I just logged into my rewards points, which I have been saving for years, to see that I only have 50 in my account. WHAT? Where did they go? I didn't get any notification about expiry! I'm so very upset. Is there anything I can do about this? My two year term is almost up, and I am seriously considering leaving Telus after many many years with them. I can't believe they would do this to a loyal customer!
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Thursday
Hello. We'll send you a private message to discuss further.
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
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Friday
Hi Tara22ryan, Has someone from Telus been in touch with you to discuss refunding your lost points?
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Friday
Yes
Sent from my iPhone
Sent from my iPhone
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Thursday
Hello, I would like my account credited for the points that were removed from my account. Please send me a PM.
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Thursday
Hello Telus, can you please PM to discuss about the points removed from my account.
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Friday
We'll send you a private message now, thanks.
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Thursday
I too have discovered I’m missing 59 points, can you PM me to discuss please
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Friday
Alright, will do.
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yesterday
I just logged into my account to add a second service and my rewards are gone. I received no notification of expiry. If this is how Telus treats its customers, I'm going to get my new service from Shaw.
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yesterday
As a TELUS retiree and so called Ambassador, I find this TELUS act appalling. I only realized today that I was missing over 500 points. I, as many of the "Loyal" Customers above have been saving points for various reasons. The early day there were actual items you could purchase and I was saving for one of the larger items. I had over 600 points. Now I have 97. There was talk of Customers being notified... I received nothing and ultimately had no chance of using the points I earned. So I have to ask why TELUS was so basically sneaky in pulling the points. Is saving a few dollars worth loosing Customers. It wasn't in my day.
I would like my points back and I'm sure everyone else would as well. Do the right Corporate thing and reverse the charges.
I am expecting a response to my complaint.
Thank you. Former AGT/TELUS employee.
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2 hours ago
As a 37 year employee and now retiree and supposed Ambassador I am appalled that someone in TELUS decided to pull these points from their VALUED Customers. I can see giving proper advance notification and allowing the Customer base to use up older points, but to put a NOTICE in fine print and basically say we did our part to let everyone know. That in my mind is totally irresponsible. I think this policy should be reversed, properly advertised the the affected Customers and points returned. I like others had a fairly significant number of points (650+) and was also waiting to purchase something larger. When I discovered the loss of points I had 97. I think I may even said bad words. So as an Ambassador I am going to do my best to escalate this. I know I want my points restored.
