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Kdeines1
Friendly Neighbour
Joined 10 months ago
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Re: Telus Reward Point Expiry
As a 37 year employee and now retiree and supposed Ambassador I am appalled that someone in TELUS decided to pull these points from their VALUED Customers. I can see giving proper advance notification and allowing the Customer base to use up older points, but to put a NOTICE in fine print and basically say we did our part to let everyone know. That in my mind is totally irresponsible. I think this policy should be reversed, properly advertised the the affected Customers and points returned. I like others had a fairly significant number of points (650+) and was also waiting to purchase something larger. When I discovered the loss of points I had 97. I think I may even said bad words. So as an Ambassador I am going to do my best to escalate this. I know I want my points restored.4.8KViews4likes1CommentRe: Telus Reward Point Expiry
As a TELUS retiree and so called Ambassador, I find this TELUS act appalling. I only realized today that I was missing over 500 points. I, as many of the "Loyal" Customers above have been saving points for various reasons. The early day there were actual items you could purchase and I was saving for one of the larger items. I had over 600 points. Now I have 97. There was talk of Customers being notified... I received nothing and ultimately had no chance of using the points I earned. So I have to ask why TELUS was so basically sneaky in pulling the points. Is saving a few dollars worth loosing Customers. It wasn't in my day. I would like my points back and I'm sure everyone else would as well. Do the right Corporate thing and reverse the charges. I am expecting a response to my complaint. Thank you. Former AGT/TELUS employee.4.8KViews4likes0Comments