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tatt00x3
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Joined 11 months ago
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Re: Telus Reward Point Expiry
It took 2 calls with Telus to get my full amount of lost points put into a bill credit. The first agent could only do $150 out of 250 points. From reading others getting full credit I kept on trying with Telus support and got the rest of the points turned into bill credit. I suggest keep trying if you don't get all your points moved to bill credit on first attempt. The agents I spoke with were very nice to deal with, just took some time..4.7KViews2likes0CommentsRe: Telus Reward Point Expiry
Telus pushes paperless billing and then sneaks an important message at the bottom of a bill. When the bill amount is the same every month I just pay with online banking. I am disgusted with Telus. I lost 275 points and it makes me feel customer device does not mean anything to them. I am a ex Telus employee and I find myself having to defend Telus quite regularly as people complain. My days of doing that are over.5.9KViews3likes0CommentsRe: Telus Reward Point Expiry
What is the typical response people are getting? After the third agent and over 3hrs on the phone I got a $150 credit for a loss of about 250 points. Better than nothing but still disappointing. There sure could have been a better way of informing us long time customers that the points were expiring. Maybe going back to paper billing is a answer.6.3KViews2likes1Comment- 4.7KViews0likes1Comment
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