08-10-2022 12:46 AM
I found out about this from https://forums.redflagdeals.com/telus-add-1-5-credit-card-processing-fee-starting-october-pending-cr...
If this is the case going forward, can I get back paper billing so that I can make payments through the bank?
11-04-2022 06:41 PM
Good for you. I just went to paying through Online Banking. I contacted Telus through chat but didn't think to ask for a $5 discount.
11-04-2022 06:50 PM
Wow, that was smart. I just removed prepaid and to online banking. I also, voiced my objection through online chat. They also told me to go to this forum to voice my objection. I never thought to ask for a $5 discount. Good for you.
10-06-2022 10:27 AM
08-12-2022 02:47 PM
10-05-2022 11:28 AM
08-12-2022 03:24 PM
@implode You have to pay the card bill by check and mail or online banking or go to bank or leave it on the card
09-16-2022 05:40 PM
10-05-2022 11:22 AM
08-13-2022 11:18 AM
If this goes through, I will switch providers. I have no interest in setting up another payment method because Telus is looking to gouge more money out of me.
09-16-2022 05:41 PM
08-13-2022 05:11 PM
@implode If enough people complain they will not do it. They will just raise the cost of all their services by a larger amount------ wait for it.... always happens
09-16-2022 05:42 PM
08-14-2022 01:03 AM
One, controversial, way to look at it is that people with high incomes can get premium credit cards that give them higher reward points or cash back than that people with lower income can obtain. So you could argue that low income people are subsidizing higher income people.
In my case the extra fee TELUS is charging will match the reward I'm receiving on my credit card.
09-16-2022 05:43 PM
08-14-2022 09:19 PM
I sent this to the CRTC complaints page, since they are asking the CRTC for approval.
"I am opposed to the Telus application to charge a fee for credit card payments for one simple reason: Accepting credit card payments allowed for huge cost reductions in the accounts receivable function. Labour costs for processing payments went down significantly. Electronic billing - electronic payments. I have NO desire to have telus have access to my bank account especially remembering actions in the past like Reverse Billing. I also notice they do not mention Paper Cheques as a method of payment, is that also not going to be allowed?"
08-17-2022 11:00 AM
A really cheesy move on the company’s part. They are $1 billion corporation and they are too timid to stand up to their bank? Another billion dollar corporation? So instead they want to apply to go after their customers? If they can’t use their size and influence (like they do with the government on regulatory matters) to get a better deal with their bank, then they are a bunch of lousy negotiators.
08-18-2022 02:59 PM
Some additional information about credit card use in general: https://www.youtube.com/watch?v=Z1dgvwpxud8
09-11-2022 06:37 PM
Aside from this being a money grab, paying by credit card also acts as an extra layer of security. More than once Telus has overcharged me on my wireless bill. Thankfully I was able to get it resolved every time (albeit after spending time talking to customer service), but I always knew that if things really got bad, my credit card provider may help in getting my refund. If Telus follows through with these fees I will definitely consider switching providers.
09-16-2022 03:50 PM
In challenging economic times credit cards are a common tool for management of common household finances. To add a fee for use of that tool is adding insult to injury for struggling Canadian families. Thanks Telus for showing us again that despite all the cool ads with cute little animals you really don't give a flying s**t about Canadian families.
09-26-2022 01:17 AM
This is coming from the company and network that "gives back". This fee is so ill-timed when the cost of everything is going up. It's not just a fee, there's also GST/HST on top of the fee! Talk about insult to injury. 😠
09-16-2022 03:54 PM