Set up Amazon Prime not working in My Telus web app

[cdg]

Hello,

I'm trying to connect my Telus account to Amazon Prime. The Set up Amazon Prime link in the My Telus web app does nothing when I click it except for a brief flicker on the web site/browser screen. I've tried from a handful of devices (Mac, Android) and browsers (Chrome, Safari, Edge) and all result in the same behaviour. It seems like a problem with the website and not on my end. Is this a known issue?

Thanks.

Chris

[El-Eric]

Hey Chris, not that I am aware of but I can find out.

I would try incognito mode and see if that works

[cdg]

Hi El-Eric,

Thanks for looking into it. I tried in incognito mode and the same thing happens when I click the Setup Amazon Prime link - ie. nothing.

Thanks,

Chris

[El-Eric]

That's odd. Are the rest of the streaming services working fine? Were you successful in linking those?

[cdg]

Yes. I was able to successfully link my Disney+ account on the same day I first tried to link my Amazon Prime account.

I've had my Netflix account setup for a couple years now so I can't say whether or not I would be able to link it successfully today.

[El-Eric]

Fair enough - so the only service giving you issues is Prime.

I would ask that you contact our customer service team for assistance as they have steps they can follow to troubleshoot the issue.

[cdg]

I initially contacted customer care before coming here, but the person I spoke with wasn't helpful and insisted it was a problem with my Amazon account. That said, I will try again. Thanks.

[kerenmitchell]

I am also having the exact same issue.  Please let me know if anyone figures out how to solve it.  I have tried Incognito and multiple different browsers

[KarenG218]

Hi. I am having exactly the same issue. Have you figured it out? Thank you

[kerenmitchell]

I am also having the exact same issue.  Please let me know if anyone figures out how to solve it.  I have tried Incognito and multiple different browsers

[El-Eric]

Hey @KarenG218 I recommend calling in so our customer service team can confirm the email address you are using for both and perform some troubleshooting

[cdg · Accepted solution]

I called support yesterday and the person I spoke with acknowledged the problem was on Telus' side and said it would be fixed within 24-48 hours. I ended up removing Prime from my account, so I'm not able to test whether it's working now. Good luck!

[kerenmitchell]

Hello,

I upgraded my services yesterday to include Prime, and I am trying to link it to my Telus account, but it's not working.  Every time I click on it the screen just flashes and nothing happens.  I managed to link my Netflix, but not Prime.  I have already tried Incognito and multiple browsers, and I have canceled my Prime subscription on Amazon.

Please help. Thanks!

[El-Eric]

Hi @kerenmitchell - please check out our Support pages over at www.telus.com/support for additional tips and troubleshooting!