Rewards Program changing

[LonneClark]

I think it is disgraceful what TELUS is doing.

First, they announce a major change to the rewards program, putting telus customers at risk of losing their points.  Then close to the cutoff date, the systemis "down for maintenance" so customer cant redeem their points even IF they are aware.

This is shady business practice at best.  With the system not accessible, TELUS should NOT BE ABLE to cancel reward point on member accounts !!

[Dalyha]

Yes, try to spend your points while you still have them! Points accumulated before December 31, 2023 will be expiring on January 30, 2025. You should at least be able to get a bill credit for them. No idea what Telus is going to be doing with all those expired points that will be lost... nobody seems to be able to get a straight answer out of them. 

[TELUS_Support]

Any points accumulated before 2024 are being expired. We'll send you a private message to discuss your issue with the system itself.

[lolipop]

I have lost all my rewards points that I  have been accumulated for years. I had no idea it expires. Can any help to retrieve them? 

[TELUS_Support]

Hello! As of January 30, all points accumulated before 2024 have been expired, with customers notified in bill messaging before the end of last year. All points accumulated since then and going forward will remain as per usual. We're not able to retrieve any of the expired points, but we still have a number of great opportunities in the Rewards catalogue.