My aunt cancelled telus because they refused to fix her copper line.
She had over $100 credit.
The guy that came here was very rude and refused to look at the line as it had horrible static and it was making the phone ring for no reason.
He said he would have to ask the "home office" and will be right back.
Well he drove away and never came back so she closed her telus account and got shaw phone instead.
they said she would get her final bill and then a cheque for the credit she had. that was November 11 2024.
then Monday Jan 27 2025 she gets a bill saying she owes them $97.32 because they slapped her with a $175 charge for "missed appointment" which is a load of ****.
How does she get telus to give her money back and quit playing games?
