telus trying to rip-off a senior citizen

[nothappyatall]

My aunt cancelled telus because they refused to fix her copper line.

She had over $100 credit.

The guy that came here was very rude and refused to look at the line as it had horrible static and it was making the phone ring for no reason.

He said he would have to ask the "home office" and will be right back.

Well he drove away and never came back so she closed her telus account and got shaw phone instead.

they said she would get her final bill and then a cheque for the credit she had. that was November 11 2024.

then Monday Jan 27 2025 she gets a bill saying she owes them $97.32 because they slapped her with a $175 charge for "missed appointment" which is a load of ****.

How does she get telus to give her money back and quit playing games?

[nothappyatall]

I also noticed a collection agency has been trying to reach her, the number is blocked.

So they really are trying to make her life difficult at 80 years old.

good job telus

[TELUS_Support]

Hi there, we will send you a private message. 

[nothappyatall]

OK I messaged you. still waiting

[TELUS_Support]

Thanks for messaging, you can check your chat.

[nothappyatall · Accepted solution]

telus support on the forum here was able to get everything fixed

thank you very much