I know that it has been the norm for many years for companies to reward new customers with the best deals while making their existing customers beg for any type of appreciation of their continued business however, for all of the talk that Telus speaks about their charitable endeavours, I had the absolute worst experience renewing my plan today. Although the representative did their best, they offered and rescinded so many options that my head was spinning and I was close to a meltdown. I would like very much to voice my concerns to someone at Telus rather than in this community forum. Is there an email to reach anyone in Customer Loyalty/Retention, if that even exists, or does Telus no longer care about customers once they have signed a service agreement?
