1. Apple provides auto-migration of the eSIM when purchasing a new device. Telus blocks this feature.
2. Telus demands customers 'purchase' a new PHYSICAL eSIM CARD. Pure money grab from Telus.
3. eSIM comes only on a physical card that must be Snail Mailed or Purchased by going physically into a Telus store. Why? THE eSIM CARD SHOULD BE DOWNLOADABLE ONLINE AS A PDF AT THE TIME OF ONLINE PURCHASE.
Selling a QR CODE then insisting it be mailed as a physical card is like writing an email, printing it, and then sending it in an envelope with a stamp like postal mail. It's like going back to the Flintstones. TELUS ARE YOU LISTENING? Your customers are not using rotary phones anymore and demand up to date features and solutions.
I happen to be roaming overseas and am attempting to migrate all data, including the eSIM, to the new device and came up against the three roadblocks above: Telus blocks the eSIM migration feature available in Apple iPhones, unnecessarily forces customers to purchase a new eSIM, and the new eSIM must be physically received to the customer's home address by snail mail, or purchased by directly going into a Telus store.
None of those options are available to a Telus customer roaming internationally. Telus refuses to email or message a PDF or photo of the eSIM card they want to sell me. I won't be home for 2-months and I'm steamed at the idiocy of this situation.
I think TELUS has become extraordinary concerned about sim swap fraud. So to cover any liability they will only mail a sim to the registered address for the account.
I literally said this to a Telus rep a couple of weeks ago. They claim the Security BS, but it is a money grab.
To make things more frustrating on my story, the Only Telus store in our small town was closed at 15:30 on a Saturday afternoon, due to staffing issues, and of course closed on Sunday, so had to wait a couple of days to switch fully over to my work phone. Hahaha
So far the dual sim experience is quite the same as my dual physical sim experience, but with the downloading of pictures/data on which ever sim is not primary. I have to switch between the two with every request, and am still trying to see if there is a fix for that. Currently being used on a Samsung S21 FE.
I hope your situation got figured out.
March - last edited March
It's both! We all know how pathetic Canadian companies are at protecting the information of their customers. Making money off of the lack of addressing the actual issue is just a bonus for them.