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JPNX
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Joined 3 years ago
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eSIM services - Telus falls short, way short...
1. Apple provides auto-migration of the eSIM when purchasing a new device. Telus blocks this feature. 2. Telus demands customers 'purchase' a new PHYSICAL eSIM CARD. Pure money grab from Telus. 3. eSIM comes only on a physical card that must be Snail Mailed or Purchased by going physically into a Telus store. Why? THE eSIM CARD SHOULD BE DOWNLOADABLE ONLINE AS A PDF AT THE TIME OF ONLINE PURCHASE. Selling a QR CODE then insisting it be mailed as a physical card is like writing an email, printing it, and then sending it in an envelope with a stamp like postal mail. It's like going back to the Flintstones. TELUS ARE YOU LISTENING? Your customers are not using rotary phones anymore and demand up to date features and solutions. I happen to be roaming overseas and am attempting to migrate all data, including the eSIM, to the new device and came up against the three roadblocks above: Telus blocks the eSIM migration feature available in Apple iPhones, unnecessarily forces customers to purchase a new eSIM, and the new eSIM must be physically received to the customer's home address by snail mail, or purchased by directly going into a Telus store. None of those options are available to a Telus customer roaming internationally. Telus refuses to email or message a PDF or photo of the eSIM card they want to sell me. I won't be home for 2-months and I'm steamed at the idiocy of this situation.7.8KViews4likes6Comments