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Shoutout to Customer Rep
Hi! I recently migrated my plan from Koodo to Telus and had the pleasure of being assisted by a representative named Luis. He was incredibly helpful throughout the entire process and made it completely seamless. Unfortunately, I accidentally ended the call before the survey came through, so I wasn't able to leave my feedback directly. I'd really appreciate it if someone from management could pass along a 5-star rating across all categories on my behalf. Thank you, Luis!
Job left incomplete, lines very low
Quite awhile ago the concrete poles were replaced with wooden on our street. When it came time to move the Telus lines to the new pole the installers got their truck stuck and never completed the job. We were told this was temporary, that lines being ted off to a nearby tree was a permanent solution...years passed. We've had issues with trucks getting into our driveway, the line was less than 3 meters above. Telus came out, agreed there was a problem and said they'd fix it. The "fix" has been to tie the line to yet another tree (seriously). In doing so it's raised the line above our driveway but now the line to our house is slack and droops far enough that I can reach up and touch it. Any advice how to get this resolved quickly? I'm not a Telus customer.Travel Pass with Easy Roam
I am travelling to England and Italy next week and want to add the 14 day travel pass International to my 2 lines. When I try to do so, both the website and the app tell me it can't be done at this time. I have roaming on, but I am not given the option to add the 14 day travel pass. Please advise.
Telus roaming plan to Venezuela
Hello TELUS Team, I am writing to submit a feature request regarding your roaming travel passes. Currently, several TELUS plans offer seamless, no-extra-charge roaming features for popular destinations like the United States, Mexico, and recently Colombia. I would like to highly recommend adding Venezuela to the list of included destinations for these specific plans, or as a preferred country option. There is a growing community of Canadian residents and TELUS subscribers who frequently travel to Venezuela to visit.
Very poor 5G service
My partner and I are both on 5G EPP plans and are experiencing poor 5G data service. We have been on both Koodo and Public Mobile for years and it has never been this bad, which makes no sense since it's the same network. We are both using Samsung Galaxy S23FE devices with physical sim cards, on the newest version of Android. We have reset network settings on both devices and that has not helped. 5G preferred is selected. We are located in Kingston, Ontario. Hoping someone at Telus support knows what they're doing and can help us out here. I don't need entry level "have you tried rebooting the device?" type of help, I need proper support, because otherwise as soon as the Rogers RPP deal that I'm looking for is available, we will jump ship. Rogers service in the past has been exceptional in comparison.
