08-09-2023 09:07 PM
I have four phone numbers on my account. The fourth one got a great plan. But that person doesn't need the capabilities of that plan. But I cannot swap the plans between two numbers. They only offer me upgrading the number that COULD use those features, but for $15/month MORE than the original number. And they can downgrade the fourth number's plan, but to a plan that costs more than the plan I had one the first number. Plus they charge $15 per line to do the plan change. So I end up paying $30 up front, then an additional $30/month to get the same overall service. If one wasn't used for my business, I would just swap SIMs and phone numbers with my kid. I'm calling Bell.
08-10-2023 09:43 AM
Swapping lines on an account does have limitations, especially if one or more of them have a special or expired plan (as switches need to be into current in-market plans). It also depends on the contract details as well. Hopefully our Mobility team gave you all the options to consider!
08-10-2023 10:09 AM
The Mobility team was less than helpful. They said not only could they not do it, they could only offer to switch some plans around such that I would end up paying more but getting only the same or worse services. Then they put me through to "Loyalty", who made me a slightly better offer, but I couldn't waste more time on the call - and asked them to send me an email with the details. But they didn't. They sent me an email with a teaser of info and said call back.
When I did, Mobility told me Loyalty was closed for the day. Then they said they would transfer me to another group that could help. Which turned out to be Loyalty, where I just got the message they were closed for the day. Customer Service is awful. Reaching out to Entwistle now.
08-10-2023 10:30 AM - edited 08-10-2023 10:35 AM
08-10-2023 02:59 PM
Don't use Twitter or Facebook. Thus useless. Why doesn't Telus have a secure messaging system?