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The only way to get help from Telus is to complain publicly
I got an error trying to connect my son's apple watch to his phone celular plan which tech support "didn't even have on their list" (I got 14, they had up to 11?) and I have spent the last four days trying to connect with someone who can help me. When I told the last agent (who thought I didn't know to use the watch app and spoke to me like it was my first day on earth. It's a telus problem not a did you unplug it and plug it back in problem) that I needed follow up on the ticket that was opened and if they could connect me to someone who could help they literally asked "why would I"? Unbelieable. I guess to keep collecting all of my money each month from phone and home services?
Customer Service above and beyond
I stupidly became another victim of the "free mobile phone" scam. I immediately contacted the scammers (I did not know it was a scam) telling them to cancel the "free" phone. After much protest, the lady said she would and sent an email confirming cancellation... Not trusting that she had actually cancelled it I reached out to "real" Telus through Loyalty program (I think), because scammer said I would get big discount and free phone for my loyalty. Long story short, this is when I found out it was a scam. The agent, I believe his name is Brandon, explained everything to me about what had happened. Because it was within minutes of my finalizing the transaction/activation involved in the scam, he attempted (and ultimately was able) to reverse the iPhone upgrade and refund me the activation charges. Telus was under no legal obligation to help me out of this mess and I wanted to thank Brandon for his patience and for his great customer service. I have now read the Telus Community comments on this scam and various incarnations of similar scams...feel very silly to have fallen for it and will definitely be more suspicious in future.
Pre-authorized payment discount not active ?
Hi there, I've been using Telus for a little bit more than 3 years now with 2 phone plans and 1 home service. Today, I learned about the pre-authorized payment discount that we can get on phone plans (and potentially on the home internet service too ?) and realized that I've never got it. I am paying my bills with the pre-authorized payment from a checking account (not from a credit card), and from the research that I did, it looks like my plan should benefit from that discount. Does anybody know if the EPP Unlimited 25GB 5G is really eligible for that discount ? Is the PureFibre Internet 1.5G plan also eligible for that ? Thanks in advance, JCMissing 2GB Monthly Bonus Data After Renewal
Hello, My $100 annual prepaid plan was automatically renewed on May 23, 2026. When I originally activated this plan, it included a promotional bonus of 2GB of data per month. However, after the renewal, I do not see the 2GB bonus data in my account.Could you please check whether the 2GB monthly bonus data should continue after renewal, and if so, whether it can be restored to my account? Thank you for your assistance.
