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Agreed to swap to Telus pre-move in with promised discount. Discount not applied.
Hi all. I made the choice to sign up for Telus internet a month before the move to my new place, and I was contacted by Telus a few days offer who offered a mobile plan that was said to be cheaper than my then current carrier Fido, due to a deal/discount my new building has with Telus. I didn't think a connection fee was mentioned either when I asked for any extra fees/costs. Cut to now and I have a bill coming soon with the 80$ connection fee and no discount--30 dollars more than my old plan. I might swap back immediately if the deal isn't honored as I don't intend on paying this much every month. I tried to submit a dispute form but I only get hit with 'We’re having trouble submitting your bill dispute at the moment. Please try again later.' :( Where do I reach out to get my promotional price back? This is not what was agreed upon. Thank you!
Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Weak cell signal
I live on a farm and my cellular signal has been getting worse over time. Is there a way to get a booster of some sort to increase the cellular signal? I have logged concerns about coverage on the coverage map - which indicates that there is coverage in the area. There is problems both inside and outside of the house. Thanks.Signal and Bandwidth Issues in Whistler
This appears to be a community-wide issue in Whistler. There have been many conversations and complaints on social media and speaking with friends on Telus/Koodo who are experiencing major disruption of service. Can anyone at Telus provide information as to why I’m getting no signal/SOS throughout Whistler, or at least escalate this to someone who does? I can’t justify paying for this service when I’m not getting any, and on the occasion I get 1-2 bars of “5G” service, the bandwidth speeds are so slow I feel like I’m on dial up in 1999. It’s been bad for a long time, and significantly so in the last few weeks. I understand that population grows significantly around this time of year, and can impact service speeds, but this is ridiculous. Get the technicians out here to resolve this once and for all.
S26 Ultra Galaxy Watch 8 Promo Email
Greetings, Just wanted to see if anyone has gotten their Galaxy Watch 8 email to claim and activate the $15/mo plan yet? I received my phone and plan went active 6 weeks ago (fine print stated 4-6 weeks eta on email) and so far nothing yet. It seems there is no way to track if the offer is still processing through my TELUS account. I am just interested in making sure there was no mix up on the back end in regards to the promo. My Galaxy Watch 4 classic is on its last legs and the Watch 8 was the big draw when I signed contract. Any update would be appreciated. Thank you
