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Additional Europe Easy Roam Travel Pass
I was recently in Europe and returned home to Canada. We still have active 30 day Europe Easy Roam Travel Passes on our accounts. We are heading back to Europe again. I’ve been told that they will expire partway through this next trip. (Which is shocking since once of our phones was on airplane mode for the first three days of the trip 🤷♀️ ). I want to add new 14 day travel passes but when I search in the app to do so it says I already have a pass added. Is there anyway to do this?Telus charged me $1000 after case closed by CCTS!
I had an overseas Telus agent upgrade 2 phones and plans that were still under contract without my knowledge or consent. After 7 months attempting to solve with Telus customer service I filed and closed CCTS complaint (I wasn’t satisfied with outcome but I just wanted it done). Unfortunately I still had 2 more phones under contract and now Telus has come back to me saying I owe $1000 even though case was closed by CCTS (yes, these were charges considered and “compensated” for in first CCTS complaint). I have reopened case with CCTS. Anybody else had this experience? Was it ever resolved? Telus is going to be coming after me forever for fraud they committed!
14 day travel pass plus one day roaming pass
Has anyone purchased a 14 day travel roaming pass, and also a one day roaming pass during the same time period? I need to get the 14 day pass for a European vacation, but want to also use the one day pass as it covers a day/country that the 14 day pass doesn’t. Any thoughts on if this will work? Will the one day pass kick in when I’m in the country the 14 day pass doesn’t cover?
Wireless Home Phone Billing
My old Wireless Home Phone (WHP) was a POS since day one and finally totally died. After a day and half of getting the run-around, I finally got Telus to send me the latest model. They didn't mention any change to my bill only for me to now discover that they: Changed my plan from $12/mo. to $30/mo. Charged me an $80 connection fee, even though all I did was move the SIMM card. Sadly, I'm not surprised and have already submitted a billing dispute.
Webstore - Issues trying to contact
Is anyone else having an issue with the Webstore? I placed an order and yesterday they emailed saying they tried to call me to verify the order and it is on hold currently. The number they called is my ipad sim - so I did not receive the call. I called back immediately and got to the part where the system said it was transferring my call and then suddenly it just cuts off. I have made 18 calls since last night and this morning and all with the same result. I emailed the address they provided twice. I contacted support through the chat and tried to schedule a call back which put me in an endless loop of "no callback is available at this time" along with their not being a scheduled call back time available. So I receive a message to contact - but I have no way to reach a live person and there are no options to confirm any information for them through the website or app.
Likely a Scam and fell for it.
I have ordered a new phone & plan online. The order has not been processed & I want to cancel it. Can I do this online or do I have to speak to someone at Telus? there was a telus rep that called. had all the info and made me a smoking deal for a new phone. but once we got to the Telus will call to confirm he told me to lie and say I did it myself. Once he said that I new it was a scam. I didn't give him any details but did log into telus and he knew where to send me. He said his name was Sam . he called me from 2 different numbers and there was alot of back ground noise that sounded like a call centre. I want to play Bee Keeper with these people. can I have someone reach out and help me cancel the order that is attached to my account.Possible scam?
Hello, I recieved a call from 1-844-368-7379 regarding a special offer since I just signed up on home services my account being installed on April 1, 2026. The offer they offered was my home internet would go down to $50/mo with $150 bill credit from $68/mo if I switch my 2 phones lines from Rogers. The offer for mobile was $35/mo each for 2 lines so $70/mo with 100gb date each line. Just wondering how can we verify this was a legit caller and offer?
