Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Latest topics

Telus Bring it Back

Sent my bring it back phone in the beginning of January. Confirmed it arrived. Still do not have a credit on my bill for the returned phone. Getting really frustrated!!!

I phone 16 offers

I am getting calls from random numbers with offers for a new iphone at least 3 times per week.If these are scams can't Telus do something to stop these calls?

eetonaee by Friendly Neighbour
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  • 4 replies
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Resolved! Cancel order

I received a call from 780-925-8777, who told me they are from Telus, offering monthly discounts and phone regarding the Loyalty program. I have just realized that this could be a scam but have put the online order via My Telus app a minute ago. Is t...

Somkanya by Neighbour
  • 100 Views
  • 1 replies
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Cannot stop order

I tried to place an order for a phone and plan. I guess this is a lot to ask. I have had three emails and two phone calls to confirm my identity (I guess as nothing has gone anywhere). The money for the purchase was immediately processed and I have b...

IMEI Blacklist Issue with iPhone 15 Pro Max

Hello Community! I’ve been reading through the forum thread where @Willpoz, @Syaoran and @zulu53 went through a huge struggle just to get Telus to add a stolen phone’s IMEI to the blacklist. Now, I want to share the opposite experience. First of all,...

Daria by Friendly Neighbour
  • 518 Views
  • 11 replies
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Customer Support

I received a new phone as a replacement for one ending it's Bring it Back term. I was never sent a shipping label. This should be a simple fix right? Wrong. I visited a store and they told me they can't help me because it was through a telesales pers...

bpatton by Friendly Neighbour
  • 378 Views
  • 7 replies
  • 0 kudos

Customer support

I'm losing my mind. I can't get any support from TELUS because the consumer mobility side keeps telling me I need to talk to the Business side, as I just signed up for an EPP plan from Shopify, and the Business side keeps telling me I need to talk to...

Arihj90 by Neighbour
  • 223 Views
  • 2 replies
  • 0 kudos

Official complaint

I've been trying to reactivate my eSIM number on my new mobile, after my old one was stolen while in Panama - where i still am - about 10 days ago.Their customer support keeps transferring me to different assistants and departments, keeping me on hol...

DanteDMP by Neighbour
  • 172 Views
  • 2 replies
  • 0 kudos