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Door to door scam?
I just got signed up by a representative named “Michael” (I don’t even know if that’s his real name) in Kitchener, ON, a couple of days ago after 6 or 7 pm. He was going door to door offering tellus deals. He offered me a bundle of $130/mo for 2 x 100 GB lines + the home security package (included) He also offered that both plans were no-contract and could be cancelled at any time. The transfer didn't work, so I was without a phone for around 3 days. The security installation was cancelled because my phone number wasn't working, and my first bill was $170 for one line only. I've been trying to activate my phone, no luck so far (I'm still wth rogers), I haven't been able to transfer my second phone, and I couldn't get the security package either. Tellus assigned me a temporary phone number (which I'm being charged for) without me asking for it. The biggest thing, he said, he would be some sort of manager, and I haven't been able to reach him ever again, over the phone or by messages. He also said that due to my current Rogers plan, i would have to pay for my phone without any return option (which is not true, I just checked with Rogers) He said that there was a recording of our conversation when he called me from his Telus iPad. I wanted to upgrade my phone with Telus, but how can I tell now that he offered me $45/mo on my phone bill when it’s actually $70? Is there any way to resolve this? I went to a Tellus store twice already, and they can't offer the same deal. Should I just back up from Tellus completely and stay with Rogers?
Fed up with Caller Id Spoofing
Generally changing a cell number isn't recommended if your mobility number has been used for caller Id Spoofs. However, for the past 5 months, I have been getting numerous call backs and text messages from caller id spoofing a week (sometimes several a day). Today someone threatened to report me to the police for harassing them. I have reported it to the fraud and cybercrime RCMP site. Should I just go ahead and change my mobility number? Obviously, this will be a major pain in the arse.
Requesting a one-time fee waiver for a declined payment
Hello everyone, I'm looking for some assistance regarding a 'dishonoured payment' fee on my last bill. There was an unexpected issue with my bank account that caused the transaction to fail, but I have already corrected it and set up a payment arrangement/paid the balance. I’ve always paid my bills on time and would like to request a one-time waiver for this fee. Could a moderator please reach out to me via DM to look into my account? Thanks in advance!Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Missing final bill
Hi there looking for advice on what to do about this situation as it is impossible to talk to a real person. I participated in the Bring it back program, at the end of my term I decided to keep the phone, I had went in to cancel my plan a few days after I had paid my monthly bill. I was told my the man that there would be an unused part of my phone bill and it would be applied when I received my final bill. I canceled January 11th, since then i have went in store twice and called multiple different numbers trying to get my final bill as I have sent probably 200+ to it while I waited for the bill. I have only been able to speak to a robot it will not let me talk to an actual agent, the agents in store say they cannot see my balance since I cancelled my account, but that Telus is probably behind on billing and I will receive my final bill as they catch up, I have called multiple times since then and only get the robot. The robot was saying I had a balance but the balance did not make sense as I had paid some of the balance and was told my unused portion of my previous bill payment would also affect that balance, so I assumed I still haven’t gotten my final bill as I haven’t received anything. I received my final bill to my email on April 7th of 305$ and some cents and immediately sent 200$ planning on sending the remaining balance on payday. The email I received has a due date of June 5th 2026 but they immediately hit my credit for 96 points for a “late payment” when I have been fighting to get a physical final bill, and I’m not gonna take the word of a robot I still am unable to get ahold of a person at Telus and I think my only option is to dispute the late payment with the credit bureau, is there anything I can do or anyone I can contact at Telus that can help me? This is a devastating hit to my credit for something I have been actively trying to pay and would have been paid by the due date of June 5th so why did Telus hit my credit today april 11th? Any advice would be appreciated, I really want to fight this it’s been a devastating hit to my credit.
