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Porting out Telus #: First name is misspelled on Telus account
Does Telus reject porting requests if a name is spelled incorrectly? I filled out the porting request on Koodo's website using my legal first name. The name at Telus, however, is spelled incorrectly, apparently. I only noticed this when I claimed some rewards in advance of cancelling my account at Telus. I called Telus about this and the agent couldn't tell me the name they had on file. Should be a no-brainer, but it's not... when I log into my Telus account online, I see the legal version of my first name. When I open my bill as a PDF, I see my first and middle name initials. And when I redeemed some awards points, I saw a spelling of my first name that was never legal. Also, when I click on my Billing page, all that appears is my first initial and last name. So based on all these variations visible in my Telus account, which version of my first name am I supposed to use for my porting request, assuming Telus rejects the initial one? Thanks in advance for assistance.
Horrible Webstore Experience
For this thinking about placing order through Telus online, DON'T DO IT. My experience with the Webstore is driving me and business account away from Telus. They cancel legit orders and give customers a never ending runaround. I placed a personal order for 4 Samsung Galaxy S25 Ultras on a Black Friday deal (also have a business account with 8 devices). After 5 calls and 6 hours on the phone to Telus for "more information needed" they just canceled the order with the message "Unfortunately we are unable to proceed further with your online order at this time. Please visit a TELUS store location to activate your service. Your order has been canceled and payment has been voided, please allow 3-5 business days for the transaction to be completed." How can they treat customers like this and expect to increase business...
Can't activate Disney + subscription
I am unable to activate my Disney+ account. Tried to contact TELUS multiple time by live chat or phone. Was told to expect a call back every time I contact them to resolve the problem but never receive a call back. It's been 3 months since I subscripted, I got charged for 3 months but not getting the service I supposed to have. The issue still not resolve! It is unacceptable.
Very sad customer
I'm not sure if you can go to my Telus and read the long thread of messages back and forth about a phone that Fed Ex has lost and Telus has not helped me with. I have had so many people send me different places and recieved so much misinformation my head spins thinking about it. Today was very upsetting when after days, weeks of trying to get the Telus team to deal with this I got messages saying I need to file a police report. Fed ex has from day one said Telus must put in the claim. Today I was told by two different departments at Telus that a needed a police report. Fed ex says absolutely not. I want to forward the emails I have sent regarding this issue and the screen shots of the many conversations I have had with the resolve team. It is actually probably worth someone doing a skit about.
Koodo Winback call
I received a winback call from Koodo on Dec 2, 2025. It is from an agent called Issac. He offered me a great deal. However, I thought it was a fraud at first, so I took time to verify. When he called me back, I was calling Koodo service and didn't answer his call. Later, I called back, but another agent picked up my call. I asked for Issac, but that agent told me that all the agents were the same and the offer was limited, so I would better make my decision immediately. I believed and made my order. Later, Issac called back, and I realized that this should be his credit. I wish his supervisor could see my list. I testify that he is a good agent, and please give him more opportunities.Why is my bill not what was agreed upon?
What's with the games? This is the second month in a row of a wrong bill. I even have an email from a customer service rep showing what I should be paying. And good luck trying to get anyone on the phone. What am I supposed to do? Why do people stay with this company?
Disappointed
About 2 weeks ago we received our TELUS SIM cards in order for us to switch from our present provider. Since then we have had numerous calls from Telus with regards to transferring over!! I am NOT racist by any means, the person that called us, I could NOT understand a word he was saying. His language was obviously from India!! He talked too fast and I eventually ended up just putting the phone down!! FRUSTRATED. This morning we drove to the TELUS store in Market Mall, Calgary only to be told, he was unable to help us, so we just gave up. In this age of computers I would have thought a simple log in to our account would have solved everything in order to switch our provider. NOT SO! We will stick to our present mobile provider. WHAT a ********** show to say the least.
