Hi, I have only recently started a 2 year term plan with Telus that I can’t use, since my preferred phone is 3G. Telus doesn’t support 2G/3G networks and mms doesn’t work with older models. Right now I’m using a secondary SIM with Rogers as my main phone because my Telus plan only works with a couple devices. The old phone number I’m using gets a ton of spam, so I’d rather just put that SIM in my old smartphone and forward it - but that would require my other number, which is currently with Telus, to be on a network with 3G.
I’d like to switch providers. This isn’t a problem since my significant other (who has a Telus plan in the same account but can cancel at any time) will take over my term.
How can I get his number swapped to my plan and my number added to his, in the least painful way? Ideally self service or with a human in store. I went in but they said they didn’t know if they could help. Would rather not call customer service if possible.
