Refund on my credit

[Dayde]

I have moved from telus to Koodo 2 weeks ago and have left overpaid balance on my telus account.
Is it possible to receive that balance through my card instead of cheque to the address.

The agent that I talked to is saying that it is impossible as the account has closed already and they cant do anything about the refund until first week of June.

[WestCoasterBC · Accepted solution]

You will only be issued a Cheque to the address they had on file.

[Dayde]

even I had preauthorized payment connected to the account?

[Syaoran]

Yes!  Once the account is closed, all of that pre-authorized payment info is removed.  Cheques are the only way any company, whether it's Bell, Telus, or Rogers, will ever give a customer a refund after their account closes and the process usually takes 6 to 8 weeks after the date the account was closed.