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Refund on my credit

Dayde
Just Moved In

I have moved from telus to Koodo 2 weeks ago and have left overpaid balance on my telus account.
Is it possible to receive that balance through my card instead of cheque to the address.

The agent that I talked to is saying that it is impossible as the account has closed already and they cant do anything about the refund until first week of June.

1 ACCEPTED SOLUTION

WestCoasterBC
Community Power User
Community Power User

You will only be issued a Cheque to the address they had on file.

View solution in original post

3 REPLIES 3

WestCoasterBC
Community Power User
Community Power User

You will only be issued a Cheque to the address they had on file.

even I had preauthorized payment connected to the account?

Yes!  Once the account is closed, all of that pre-authorized payment info is removed.  Cheques are the only way any company, whether it's Bell, Telus, or Rogers, will ever give a customer a refund after their account closes and the process usually takes 6 to 8 weeks after the date the account was closed.