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Plan increased without notice

Lmac1
Just Moved In
I am a current subscriber with eight lines on my account. My most recent bill had all but one of the plans increased by five dollars per month. There was no advance notice. I have read through my previous bill - all 24 pages of it I cannot find this notification anywhere. I’m very disappointed because we spend lot of money with TELUS each month yet if I’m a new subscriber, I can get a better plan for much less than the loyal customers
4 REPLIES 4

Syaoran
All-Star
Reach out to Customer Care by calling 611 from your Telus device. They can explain to you the increase and why it is for.

paulpat
Just Moved In

Me too. Exact same - $5 increase per line on 8 lines, without any notice or explanation.

Hi @paulpat Check your last month's bill, last page. It will be at the bottom

El-Eric
Moderator
Moderator

Hi @Lmac1 I can help you find where on your bill you can find the price increase notification. Please send me a message and I will be happy to check