3 weeks ago
Hi,
I ordered a phone to upgrade my old one on mytelus.
The order goes along smoothly, but the UPS driver doesn't ring the bell, so I get a notice of attempted delivery that I pick up 10 mins after while going out of my house. I was home the whole morning.
I called UPS to reschedule for thursday, 3 days later, since I couldn't be home tuesday nor wednesday. On wednesday night, the package is flagged to be returned to sender.
I called UPS to cancel that and there's nothing they can do to stop the return.
The tracking confirmed that package has arrived at the sender's by now.
I called Telus to let them know I want that phone to be reshipped.
Does anyone know how long this is going to take?
3 weeks ago
Hi @Tommy1234 - you can call the webstore team in the phone number that is provided in your confirmation order email. Alternatively you can send them an email, or send us a message and we will do what we can to help
If our reply resolved your issue, please click on Accept as Solution to help others in the community.
3 weeks ago
Solved:
So the package was re-sent sometime between thursday and today (tuesday) without any confirmation email nor tracking detail. I was home early by chance today and got a doorbell ring for a signature required delivery.
It was a quick re-send from telus, but an email to notify the client when the phone will arrive would have ensured being home for the delivery.
3 weeks ago
Great to hear it worked out and we'll definitely pass that feedback along to our Webstore team. Appreciate your patience!
If our reply resolved your issue, please click on Accept as Solution to help others in the community.