Forum Discussion
UPS returns phone without delivering.
Hi, I ordered a phone to upgrade my old one on mytelus. The order goes along smoothly, but the UPS driver doesn't ring the bell, so I get a notice of attempted delivery that I pick up 10 mins afte...
Solved:
So the package was re-sent sometime between thursday and today (tuesday) without any confirmation email nor tracking detail. I was home early by chance today and got a doorbell ring for a signature required delivery.
It was a quick re-send from telus, but an email to notify the client when the phone will arrive would have ensured being home for the delivery.
TELUS_SupportOfficial Support Team
Great to hear it worked out and we'll definitely pass that feedback along to our Webstore team. Appreciate your patience!
