Issue with telus unlimited 50 5g+ plan

[Ikecan]

Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The customer agreement doesn't mention that, nor does the site.

[Nighthawk]

I wonder if it's a pro-rated amount of data from when the account was switched to when the month end of the billing cycle is.

[dru · Accepted solution]

Good call. Without seeing their account, this seems to be the most likely scenario. 

@Ikecan When you make a change to your rateplan somewhere in your bill cycle, you're charged a portion for it (commencing from the date of the change to the bill cutoff date). Your usage bucket is similarly affected.