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Google Play Charges to my Telus Bill
Hello, I got a Google Pixel 3 watch when I renewed my mobility contract back in March 2025. In June 2025 I started getting random Google Play charges added to my Telus bill, apparently through my watch 'phone number'. I have never setup Google payments through Mobile Carriers on my Google account, transactions are always through my bank. I checked my Google transaction history, my payments and subscriptions, payment methods etc and these transations do not show up ANYWHERE! When I first contacted Telus they told me they could not tell which vendors the charges were from, but they were able to provide a corrolation ID for each purchase. I submitted a Unauthorized Charge Claim to Google and they came back with the automated message: 'After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time. If you would like to pursue the matter further, you can reach out to your financial institution.' The problem with that response is, my bank can't help because these charges weren't through my bank. I then contacted Telus again via phone, and this time they were able to tell me the charges were for Snapchat, and Audible (I don't purchase anything through either of these apps). I asked for the corrolation ID's for the newer charges and the woman said she couldn't provide them. Yet when I contacted them again through live chat they were able to provide the IDs. I then submitted another claim and received the same response. To reiterate, these charges have not appeared anywhere else across my accounts; Google, Snapchat, Audible etc, they only show up on my Telus bills! I do not have Mobile Carrier set up as a payment method! The charges are now up to $32.15. I don't know what else I can do so I am hoping to see if anyone else has had a similar situation. Thanks for reading!
Service interruption, billing for unusable service, failure to provide support access
Device repeatedly (for over a year+) displays “Not registered on network” despite showing full signal bars. During these periods, I was unable to make or receive calls, send texts, or use mobile data. In some instances, service degraded to “Emergency calls only.” Persisted after extensive troubleshooting, including: Device restarts, SIM removal /reinsertion / replacement, Network resets, Occurred despite TELUS denying any outage. I was unable to access customer support through my TELUS service during the outage and TELUS was unable to call me (calls would drop or go right to voicemail). Using TELUS chat their representatives repeatedly instructed me to perform device-level troubleshooting, despite clear evidence the issue was network-related. Despite these failures, TELUS continues to bill me for full service. I am being charged for a service that was not reliably provided. TELUS denied outages while service was demonstrably unavailable. Multiple devices were affected, indicating a systemic network failure. No proactive credits or meaningful resolution were offered. This goes beyond intermittent signal issues and represents a failure to provide reasonable access to essential mobile services. Contacted a lawyer for help and since this is a known issue with Telus, they advised to file complaint with Commission for Complaints for Telecom-television Services; they have an online complaint form for consumers with telecom complaints.Legit Win-back promotion offer or Scam?
I switched to another service provider, and I received a promotional call from someone who claimed to be a Telus staff member. They asked about the plan I am currently on and offered me a mobile plan for $30 for 5G 100-110Gb (24 months) if I switch back to Telus. After the first 2 years, it will be $40 with auto transition, or $50 if I do it manually. They called me with (866)558-4147. I am wondering if this is a scam or if this is a legit Telus number. Would the in-store representatives be able to assist me? And if there are "Win-back" offers like this, if I go in-store, because I am super worried about doing anything like this over the phone. Thanks!Have CAN/US/MEX but can't connect in Mexico
I have the unlimited 5G 100 Canada-US-Mexico. Once I landed in Mexico I found I can't connect. I've reset my phone multiple times, made sure the roaming setting was on, tried to connect manually to every carrier available in the setting. Nothing works. Extremely frustrated as I've been paying extra for US/MEX for no reason, and the Telus help not keeps saying someone will call me. They can't, because I can't connect to the cell service I've been paying for for over a year now. Yeesh. Anyone got any ideas while I still have limited airport Wi-Fi? Haha
Asurion mobile phone insurance
It’s basically a scam. I have been trying to get my iPhone 17 screen repaired for weeks. It is impossible to reach a real person. The repair shop won’t do repairs during a sale, when they are understaffed, or don’t have a ticket from Asurion. Trying to reach someone at Asurion to get them to send the ticket to the shop (I filled out form online) is impossible. Clearly they hope I’ll abandon my claim. You are much better off getting Apple Care. At least they actually do the job and you can walk off the street. Also, Asurion claims repairs in 2 hours! If you actually manage to get the repair shop to accept your phone, it will take one day at a minimum. Exceptionally poor service! How much does Telus make on this “deal”?
Google Play Charges to my Telus Bill
I canceled my account late last month (but have since re-opened a new account with Telus as I was unhappy with the new provider). My old account initially showed a credit, but that amount is now less and shows I was billed $15 plus tax for a Busuu subscription. Apparently this is some sort of language app. I have no idea how I came to be billed for this. I've since discovered that you can bill your mobile carrier for such purchases using Google Play for android. However, my Google Play account is not set up to make purchases in that way and shows no payments or subscriptions to this Busuu company. So I'm at a loss as to how I came to be billed for this. Naturally, I'm concerned about being billed regularly for this subscription. I've contacted the company in question and await a response. Meantime, I still need some explanation as to how this appeared on my bill.