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Try to port over a phone
This has been an absolute pain. I currently have a public mobile phone plan (they are owned by Telus) I received a promo offer from Telus through my public mobility email. I go to use the promo on-line, and Telus keeps telling me that it is an invalid number (it is an active promo) If I sign into my Telus internet account, it keeps telling me that I don't have a cell phone account with them (I know). And won't allow me to proceed. When I try to go on-line as a new customer, it won't accept the promo code and tells me that it is invalid. When I phoned in as an existing customer, they told me they had to transfer me to retention???, after 20 minutes on hold, I hung up. Any suggestions
Discovery+ activation via Stream+
I am having issues activating my new Discovery+ app on Apple TV. I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in my credentials, I get directed to a payment page to activate Discovery+. I have been going back and forth with Tech support and while they have offered good suggestions, I am now into day 2 and still no resolution. They told me that my Telus credentials should be automatically recognized and be able to stream. Is anyone else having this issue and any suggestions as to how I can get my account operating as I am still paying for this service?
Being billed by TELUS-Koodo for No Service or Connection
A TELUS rep was trying to sell an internet service to me. I agreed to a trial for a month to evaluate the service while keeping a Rogers connection working. I decided not to use it and returned the equipment. The sales rep wanted to sell me a Koodo mobile service, leaving me two SIM cards to try out for better reception in a shadow zone. The same two SIM cards were never taken out of the holder, never inserted in a mobile phone, as the other service provider fixed the problem. I have being trying to return the cards but cannot contact Koodo in any way. Callbacks requests don't work. The billing has now billed me for three months "service" where none has been connected or rendered. No amount of trying to get the assist or self serve to work ever gets past the log in. Now I get a threat letter to blacklist me with credit agencies for a $445 bill for zero service rendered. Is this fraud or incompetence? TELUS gave me these SIM cards and needs to sort this out as Koodo is off the grid in terms of communication.
Have CAN/US/MEX but can't connect in Mexico
I have the unlimited 5G 100 Canada-US-Mexico. Once I landed in Mexico I found I can't connect. I've reset my phone multiple times, made sure the roaming setting was on, tried to connect manually to every carrier available in the setting. Nothing works. Extremely frustrated as I've been paying extra for US/MEX for no reason, and the Telus help not keeps saying someone will call me. They can't, because I can't connect to the cell service I've been paying for for over a year now. Yeesh. Anyone got any ideas while I still have limited airport Wi-Fi? Haha
Billing Issue
I have been trying to resolve an overbilling issue since late December. Having no luck, I escalated my issue using the link on the Support site and was issued a Request ID. This was done on Jan-21-2026. As of today, February 11, 2026 I have not had any reply to my request for resolution. Can someone with the authority to resolve my issue please contact me by phone not later than Friday, February 13, 2026? If this cannot be done I will seek alternative means to escalate the matter. Regards, Michael Bishop 604-644-3024
Abusive and Unprofessional Conduct
As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called <names> 3 times during a conversation with one of your representatives. Telus charged $340 to my account for a Bring It Back device that was returned in good condition on October 14, 2025 and for which I was explicitly promised a $340 credit. I have written confirmation of this assurance in an email from Telus which was sent on October 16, 2025 after my phone was assessed. Despite this, the credit was not applied and the amount was instead treated as an outstanding balance. For a month & a half I have been trying to rectify this situation, having made 11 attempts. However, I have been told 3 different excuses for the charge. First, I was told that the phone was not received by Telus until I sent the proof of delivery notice from Purolator. Second, I was told that I had chosen to keep the phone. Again I provided proof that the phone had been returned and today I was told by an executive that my phone was too badly damaged. I know this to be untrue because I personally took my phone to the Uxbridge Telus store on October 12, 2025 & had them inspect the phone. My friend who is a lawyer was with me & can attest to this.
