I thought TELUS is a big company?

[utterly-calm]

Dear Support Team,

I am tired, BRO.

I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically.

Really, 2 hours and 30 minutes of waiting?

Right now I'm again on a call to connect to the escalation team, and now it's almost 22 minutes that I'm waiting.

Please tell me how to connect with you guys. It is super disappointing.

I wasted 3 hours of my time here.

Thank you,

Vipul Sharma

[utterly-calm]

It's around 42 minutes, nobody is picking up the call.

[NFtoBC]

You realize the Neighbourhood is inhabited almost entirely by other Telus customers who have no ability to address things that are internal workings of Telus?

[WoozyPolarBear]

Any large corporation, including TELUS, should be proactively monitoring their own social/comment section to address customer concerns. Saying these forums are just other customers talking to each other is quite frankly nothing short of a cop-out. Any company worth their weight at providing customer service should be monitoring forums like these and reaching out to customers who have concerns. 

[Jmitchell1 · Accepted solution]

I would recommend calling their sales line instead! I gave up on the service line after an hour but when I called the number for opening an account I got a rep within 2 minutes. This is not a staffing problem, telus could easily reduce wait times if they chose to, but why would they?

The number was 1-877-613-8463

[Mike1992]

Ditto, I've tried calling half a dozen times in the hopes of signing a new contract with new phone. wait on hold between 1 and 2 hours each time before giving up. If you can't hire enough people to answer your phones within a reasonable time at least have a call back option so people don't have to sit on hold. Used to be the best in the biz but customer service has gone to **bleep**. That and their insistently growing greed are soon to watch me walk after 12 years of loyalty.  Get your heads out of the sand!