I am scammed by telus store and phone support knows nothing!

[hurric]

I called store on 610 6th St Unit K9, New Westminster, BC V3L 3C2

https://boltwireless.ca/telus-koodo-store-new-westminster-bc/

I am moving my phone from Fido to Telus and was promised $50/month and a Pixel watch. I got charged tax on new pixel phone as well already charged on my account. Now my telus shows $65 a month and I haven't even received my phone! 

Cancel everything and I want my money back right now! I will do a charge back to my credit card tomorrow. I'm tired of calling Telus and literally no one knows anything.

[hurric]

sorry this is the store https://stores.telus.com/en/british-columbia-new-westminster-12904847

[TELUS_Support]

Hi @hurric - Have you opened your bill fully? We always bill a month in advance and you should be charged partial days. We'll send you a private message to help further

[hurric]

it's not about the bill. the amount shouldn't be $65. i didn't sign up for $65/month bill.

[El-Eric]

Thanks. I see that you've actually already spoke to our team so there's nothing else that I can do