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Please help with completing setting up my account with My Telus app.
I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen I press "Turn on 2-factor authentication", and the next screen says "You'll need the My TELUS app on the phone you use most for 2-factor authentication"and when I press the "Launch setup" it shows this error: "Error loading page Domain: undefined Error Code: -10 Description: net::ERR_UNKNOWN_URL_SCHEME" Looks like the process can't identify that My Telus app is already installed and currently being used for completing this setup. I searched Google and tried all suggestions like restarting and reinstalling the app, allowing all permissions, ensuring correct date and time, turning the WiFi and using only data, etc, but nothing helped. I still can use the app and all I tried on it without completing this step so not a big problem so far, but I wonder what could be the problem and what eventual problem I might have with using the service without completing this step?
Made my first payment to the wrong account which is now deactivated
As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it took my a bit to realize that I had accidentally paid the 171$ to my old Telus account from nearly 5 years ago. I attempted to sign in and access the account but it has been deactivated and the payment has gone through and can’t be cancelled through my bank. From a past post I saw that you can transfer the transaction to my new account is that possible?Error on Mobility bill
I just renewed a contract I owed $106 in early cancellation fees. I owe $310 and bring it back and the new phone was $1,460 so I had to pay tax on that my phone bill is $101 for reference my total bill for my phone was $1016 this absolutely does not make sense and they are saying there's nothing wrong. I wish I could talk to someone local as taxes first of all they charged me $349 our tax rate is 11% hopefully someone can make sense of this for me in the near future. Once my two years is up I'll be canceling my services with Telus as when I renewed this past phone the rep lied to me funny thing is I record every conversation on my phone I called back the next day and they try telling me I couldn't cancel the contract. Once I said I had a recording and they investigated I got a cheap plan and an upgraded iPhone from a 256 to a 516 GB so that's good but now this billing issue and nobody takes accountability. But there is absolutely no way my bill should be $1016
I am not receiving any text messages
I am not receiving any text messages | WORST CUSTOMER SERVICE EVER! I ported my number and transferred my data from my iPhone to Google Pixel 10 Pro. I am not receiving any text messages, and my I cannot activate my Mobile Network in the watch. WORST CUSTOMER SERVICE! I have been on the line for 6 hours yesterday, nothing fixed. Agents were useless. Nothing helped. I needed this to receive message to authenticate logins for my work, and they did not understand the urgency for this. TRANSFERRING SERVICE TO TELUS WAS THE WORST DECISION I EVER MADE IN MY LIFE!!!!!Inquiry Regarding Recent Customer Service Experience
I had a problem with my new sim card. Many people tried to help me with a problem over several days without success but they were nice people and they did their best. On Dec 15, 2025, I tried again to get the problem solved. The person I started out with was very nice and he was working on the problem. He needed to switch to a conference call with other people to complete the process but he accidently transferred me to someone else. I had to start over with him and tried to explain I was suppose to be on conference call. He started talking to me in a rude and demeaning manner. He did finish what the others had started and he did fix the problem. I told him that I did appreciate that he fixed the problem but I also told him that the way he talked to me was very rude. He then said he did that because of the way I talked to him. This is not true at all. I would like someone to review the recorded conversation I had with the last person I talked to. It maybe helpful to review all of events that have happened from Dec 12 to Dec 15, 2025. I tried the Chat bot but it seemed to be not working. Thank You.
Is 8665884146 a legitimate Telus/Koodo customer care number?
I have just received a call from someone from 8665884146 claiming to be from Telus Buy back team and have offered too good of an offer, $30 (including auto pay and buy back Black Friday offer) for 60 GB of data and 1000 mins of International calling for 6 countries as I have recently switched to other network from Koodo because of poor data speeds. Can you please confirm if this is genuine offer or not.West Vancouver weak signal
I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West Vancouver. 80% of the time when we receive a call it goes to messaging. 100% of the time that we can connect, the connection is partly garbled or intermittent with long periods of silence, and 50% of the time the connection drops after a while. Many of us have land lines just because cellphone service up here does not work as required by law. I was told this is because the closest cell tower to the upper British Properties (Chartwell/Eyremount) neighborhood in West Vancouver is in Ambleside by the ocean, about 3.5 km away. I received a text from Telus today that said <<TELUS Msg: Valued Customer, our network in West Vancouver just got better. ... This investment in a new cell tower will mean fewer dropped calls, faster loading times and a more reliable connection in West Vancouver.>> When I clicked on the link provided (telus.com/sl/mPNaz5O9pJ), it gives a list of "cities with improved coverages", BUT West Vancouver is not one of them! What is the problem? Why is a cell tower missing in the first place? Why is Telus installing cell towers but ignoring thousands of customers in our neighbourhood only 10 minutes away from downtown Vancouver? Why does the text message imply a new cell tower but the list does not include West Vancouver?
