iphone 5 going straight to voicemail

[ndoutaz]

My husband has found when he calls me, the phone doesn't ring but goes straight to voicemail. I don't hear it ring, I just get either a missed call message or a voicemail from him. Other phone numbers work fine and his does sometimes. I'm not sure if this is specific to my phone or a bug...

[tompom · Accepted solution]

It could be that you have Do Not Disturb activated, do you see an icon of a moon in the status bar at the top of your screen?

If you do, go to settings  and turn off Do Not Disturb.

[anjalidhingra · Accepted solution]

yes, i had the same issue and it was ok after I switched off "Do Not Disturb" setting.

[tompom · Accepted solution]

It could be that you have Do Not Disturb activated, do you see an icon of a moon in the status bar at the top of your screen?

If you do, go to settings  and turn off Do Not Disturb.

[anjalidhingra · Accepted solution]

yes, i had the same issue and it was ok after I switched off "Do Not Disturb" setting.

[MasonMar86]

Depending on what region your located in can determine how you experience "service" for your iphone 5. The iphone 5 when activated is automatically configured for TeLus' new Fastest network...LTE. However there are certain areas that have not yet acquired this network in full yet and some have even been experiencing dropped calls and loss of service. Which could be the reason why your calls are going straight to voicemail. Technically the phone should automatically configure itself to move between LTE and 3G but it doesn't always do this on its own. If you tap your "settings" app, then tap "General", then tap "cellular", you can disable your LTE and convert you phone to 3G only. This might improve your service issues, if in fact this is the problem.

Another option, if the device is fairly new. I have found when activating new iphones lately that if they are not reset immediately after activation the device can experience service issues, This problem is an easy fix..Again tap your "settings" app, then tap "General" then scroll down and tap "reset". From there you can choose the option to reset your network settings which will re-boost the devices signal with the tower and improve the performance.

[SuperFred · Accepted solution]

Hey, maybe it's a filter option? Did you search inside your call settings maybe?

[bengjai]

Just found out about this on my own phone. If you go to your contacts and click open the options for that person, you might see an option called "Do not Disturb" OR "Send to Voicemail". This is a great option, by the way, to get rid of pesky calls (like spam or telemarketing calls). You save their number on your phone and use this option.

Hope this helps. Let me know.

[idmacco]

Me too. Sometimes it works no problem. 30 minutes later, same number calls and straight to voicemail. Not in the settings. Everything is fine there. Very frustrating.

[Ken_H]

My phone didn't have Do Not Disturb enabled.  After trying a few things, I powered off the phone (hold the power button for 5 seconds then slide to power off), waited 30 seconds and powered the phone back on (hold Power button until Apple logo appears on the screen).  There's something about powering the phone on and having it register with the cell network that seems to have fixed the problem.