Asurion mobile phone insurance
It’s basically a scam. I have been trying to get my iPhone 17 screen repaired for weeks. It is impossible to reach a real person. The repair shop won’t do repairs during a sale, when they are understaffed, or don’t have a ticket from Asurion. Trying to reach someone at Asurion to get them to send the ticket to the shop (I filled out form online) is impossible. Clearly they hope I’ll abandon my claim. You are much better off getting Apple Care. At least they actually do the job and you can walk off the street. Also, Asurion claims repairs in 2 hours! If you actually manage to get the repair shop to accept your phone, it will take one day at a minimum. Exceptionally poor service! How much does Telus make on this “deal”?
Mobility Offer Issue
I’m posting this to see whether others have had similar experiences and to highlight what feels like a clear bait and switch or, at best, serious internal incompetence. My TELUS services were up for renewal. Over several weeks, I received multiple calls from offshore representatives. While I respect offshore support teams. Later in November 2025 a call from Patrick He offered the following in writing, dated November 28, 2025: CAN–US–MEX Unlimited 100GB shareable 4 mobile lines at $30 per line iPhone 17s at $10 per phone Two TELUS/Bell fibre internet connections at $75 We agreed to proceed.Shortly after, the internet contract arrived and it was wrong. We requested corrections repeatedly. None came. Despite emails prompting us to “connect services,” we never received finalized contracts for mobile or internet.After requesting escalation, we were later told by another agent that the offer was “fraudulent” and that Patrick was a fraudster. Here’s where it gets absurd: someone else in my office accepted the same offer and received four Nubia Flip 2 phones (~$800 each) with TELUS SIM cards. If the offer was fraudulent, how did TELUS ship real hardware through their own systems? After two months, 50+ emails, and countless calls, another rep confirmed Patrick was a TELUS employee. The final response reframed the issue as if I were asking for a competitor price match—which I was not. I simply expect TELUS to honor a written offer made by their own representative. Has anyone else experienced written offers later denied, reps disowned, or deals reframed as “price matching” after the fact? I’m still open to resolving this reasonably—but honoring a written agreement should not be controversial.Thank youPossible Scam call + emails after ordering phone online?
was marked as probable scam The number was 579 880 8822 The email was :[email protected] It all seemed really sketchy and if this is legitimate they were not good at their jobs. After i hunt up on the second guy after getting paranoid again he left a voice message affirming it wasnt a scam after 4 callback attemptsPossible Scam
I foolishly called the number (1-844-368-7379 ) left in a voicemail from "Telus" regarding my recent internet order offering a discount on my phone line. I now realize it was probably a scam as I can't find this number anywhere on the Telus website. Can someone from Telus confirm that this is NOT (or is???) a Telus number?
Phone Return Issue
On October 1 got a call from telus offering to lower my senior mom mobile bill. Needless to say she ended up with the person shipping her a new phone. She received a return label and sent the phone back through purolator. Now she has a $140 month bill. (My senior mom can't afford this!) From $23 a month. I called telus on her behalf and they have not received the phone, so they won't do anything. Is there anyway to remove those charges from her account?800 deposit when not in contract when got the phones new customer
Hi I ordered service on 10 of Sept of 4 lines . Moved from rogers to telus. Biggest mistake! 1st service is bad. Was under sky and looking for signal on London ontario . Complained them Main issue: the telus rep never stated there is a 800 $ deposit fee. When I saw the bill of 1104$ . 1st bill. I was in shock!!!. Wtf is this? I called the telus rep said. I ve sold so many and never had any issue like this . My credit score is excellent!. There is nothing in my contact stated i ve to pay the deposit fee. Nor the telus was aware of any like this. If it was. He would ve told me in advance !! The telus rep was in shock too I am in shock and disappointed!! This feels like scamming ppl! I need help to get this removed!!
data "running out" when it's not
Consistently have this problem where they claim I'm out of data for the month and then I check my usage and its like 65 Mb out of several Gbs. It's usually followed up with 'check your account balance' even though it's a prepaid plan. No point buying data if I can't use like 95% of it ever lol Customer service hangs up after a moment of silence and if you do get a representative you can't understand a word they are saying. UnfortunateUrgent: SCAM - please cancel web order TD2636615
On Aug 30, I received a call from (604)338-9379. A man claiming to be a TELUS agent offered me a "special deal" - a free iPhone 16 Pro Max with a 2-year $45 plan (100GB data). It sounded too good to be true, and I felt suspicious. He reassured me by saying I would place the order myself on the official TELUS website. When I checked, the prices on the website were different and no free iPhone. He told me I needed to complete the order first, then he could apply the offer. At the credit check step, I hesitated because of the sensitive personal details required. At that point, he gave me his name - David, agent# TD4000 and another number (825)817-2012. I called that number and reached him, which reassured me enough to continue. I completed the order, paid, and received a TELUS order confirmation email (just as David said I would). David then asked for my order number, postal code, and name, which I provided. But when he asked for even more information, I became suspicious and questioned him. He quickly ended the call, saying he would call me back in 10 minutes to confirm the offer, but he never called back. Since then, I have been extremely worried this is a scam. I immediately called TELUS at (866)488-2709, but the office was closed. I also contacted the TELUS Store in Metrotown, Burnaby BC at (604)438-8920. but they told me they cannot cancel web orders. Up to now, I still have not been able to reach TELUS successfully. I urgently need TELUS to: (1) Cancel my order (TD2636615) immediately before any device is shipped; (2) Investigate the phone numbers involved; and (3) Confirm whether my personal information and payment are secure. Thank you!