Re-Activating Account

[macspeck]

I cancelled my Telus account since I moved overseas and knew I would need a plan in my new country. I realize now I still need it to receive SMS text messages to my Telus phone # as it is linked to important online accounts. I still have my Telus SIM card in my phone so I'm hoping I can re-activate my previous account (I cancelled less than 2 weeks ago) but I'm not having much luck trying to figure this out online. 

[TELUS_Support]

Hi @macspeck it is possible to bring your service back. We will send you a message for next steps

[macspeck]

Thank you! This would be so helpful!

[Cory2]

I need to reactivate my account for very similar reasons

[TELUS_Support]

Hi Cory. Is your deactivated account prepaid or post-paid? We can help reactivate pre-paid accounts but due to the credit profile associated with post-paid accounts, it'll require a call to our customer service team or a visit to one of our stores.

[Cory2]

Good day, not entirely sure what that means but I always paid my bills monthly and it was on a plan. I wanted to pause it for 6 months until I returned because I didn't know my circumstances. Now I can use it sparingly and would use roaming 2-3 time a month until I'm back in Canada. Can't find a way to do it through my account to resume. Any additional information or assistance would be great. Thank you

[Cory2]

No update or private message?

[Cory2]

I've also been talking to the chat bot and trying to find the timeslot with humans as I've "booked" a call back at least10 times a day and haven't heard anything.

[Cory2]

I need to reactivate my account for similar reasons