I've also been talking to the chat bot and trying to find the timeslot with humans as I've "booked" a call back at least10 times a day and haven't heard anything.
Good day, not entirely sure what that means but I always paid my bills monthly and it was on a plan. I wanted to pause it for 6 months until I returned because I didn't know my circumstances. Now I can use it sparingly and would use roaming 2-3 time ...