Price Match

[Elinikki]

I submitted the price match request and its been 2 weeks now. No message or email regarding price match. When i called customer service, they said they do not see anything regarding this request on their end. 

i would like to resolve this asap.

[BengalsFan99]

I also had a rep submit a “price match” and received no calls. 

[TELUS_Support]

Hi @BengalsFan99 - we'll also send you a private message to assist

[TELUS_Support]

Hi @Elinikki - We'll send you a private message to assist further

[Elinikki]

I submitted on a price match form on telus price match website and i did get a message that request has been received and will be processed in 3-5 days. Its been 2 weeks now and no response 

[Elinikki]

https://www.telus.com/en/support/article/mobility-price-match

[Slum]

Me too, I even did the price match form for the plans and the dude on the phone said they don’t do that. Like what??? And on the phone they said they didn’t get my request for the device price match even though I received a confirmation email 

[TELUS_Support]

@Slum What, exactly, are you looking to price-match?

Does it align with the conditions listed here:

How does the TELUS Price Match Guarantee work?

If, within

30

days of purchasing your new device at TELUS over the phone or online, or within

15

days of purchasing at a TELUS Corporate store, independent dealer or retailer, you find a lower retail price offered by TELUS (that is online at telus.com, in-store or over the phone) for the same device with identical terms and conditions, we will refund the difference in price via a bill credit and/or an update to your TELUS Easy Payment balance amount (dependent on pricing).

TELUS reserves the right to verify the lower price and eligibility under this policy.

Important

: Price matching is limited to the same point of purchase as the original and TELUS will not match prices from competitors or other retailers. This means:

Retail store activations can only be matched to other retail store offers.

Prices from Koodo, Mobile Klinik, big box stores or any retailers setting their own pricing or offers on top of TELUS pricing will not be matched.

[Slum]

Yes I bought the phone one week before Black Friday and filled up the price match forms on Telus website on Black Friday.

its an iPhone 16 I got it at 23$ or 26$  a month but it was 10$ on Black Friday and the plan they gave me with it was 65$ but on Black Friday I saw it for 60$ on Telus website 

[TELUS_Support]

We sent you a private message to collect some account info - we'll take a look for ya 🙂