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Error code 404

Bernie1971
Neighbour
Why do I get a error code 404 when logging on telus app?
8 REPLIES 8

FuzzyLogic
Community Power User
Community Power User

I am having issues as well. Hopefully it will be rectified soon.


Just a long time customer hoping to help.

A-B
Community Manager
Community Manager

Are you referring to the MyTELUS app? Loads fine for me.

FuzzyLogic
Community Power User
Community Power User

My mobility page on the app is currently only partially loading. The information that normally shows above usage is just grey boxes.


Just a long time customer hoping to help.

A-B
Community Manager
Community Manager

Hmm, I just checked and it loads fine for me. Hopefully the app team will have it resolved soon.

Loading isn't the problem it's logging in.

Thank you,

Bernadette Arndt

Hey Bernie - please try to delete the app and re-download it. Please let us know if you still have issues then

Deleted the app and reloaded it I still get the error code.

Thank you,

Bernadette Arndt

FuzzyLogic
Community Power User
Community Power User

What happens when you go to this link from a web browser on the same device:

 

 TELUS TV+ - Home (telustvplus.com)

 

This seems like a possible networking issue for your mobile device.


Just a long time customer hoping to help.