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Can I get the same promo price on returned and refunded phone.

Just Moved In

I bought a PREPAID phone and it was defective. I returned and got a refund. I have tried 10x from web escalations, on the phone with support etc to see if I can repurchase that same phone at the promo price ($120). The phone now is listed at $145. The answers have varied,..yes I can, no I can't, call a Telus store and negotiate etc. This is now 2 months since I ordered the phone online, still no resolve. TELUS,..I am trying to give you my money, as I have for nearly 20 years. Why is this so hard. So please let me know if this is possible, with an answer or with a name and contact if possible. This will be my final effort. Thanks


Community Power User
Community Power User

You already posted that question.


Unfotunately you will need to contact Telus directly. The forums are inhabited mainly by Telus customers. $145 is still cheaper than what I can see that phone going for elsewhere online now. The $120 promo price looks like it was likely a boxing day/week promo from a post I saw on RFD. If you didn't request a replacement device when you returned the old one, I wouldn't be confident that Telus would offer a promo price from two months ago.

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