connect app doesn't show connected to wifi devices

[kordeenok]

connect app not showing connected to wifi devices. it says some features unavailable. then it show sync off. how can i fix it? i cant pause devices or even see what connected to wifi. i don't have boosters. i uninstall and install again connect app.  i reboot router multiple times. all didn't solve problem. 

[Ron888]

I tried all those Telus support said but nothing has changed in the App. This App doesn’t work but the developer has not done anything to fix it. Instead they keep talking about and keep repeating the general ideas which can’t solve the problems. 

[Sonyirump]

I tried multiple devices , same issue .

Doesn't look like uninstall/reinstall will resolve the issue .

Something seems broken

[TELUS_Support]

@Ron888 @Sonyirump @RC123 We'll send you a private message to discuss further.

[RC123]

NONE of this works. Please fix it. So angry about this.

[TELUS_Support]

Hello. Sorry for the inconvenience you've had with the Connect app. Are you still unable to use the app since posting?

[RC123]

No, it has not started working at all. I have tried disconnecting, reconnecting, restarting everything. This is a major problem for me since the ability to control what devices access the wifi via the app was a major selling feature for my family.

Please remedy this as soon as possible.

Thank you

[TELUS_Support]

We sent you a private message!

[hulmingbird]

@TELUS_Support what is the solution to this!?!

[hulmingbird]

Major selling feature for my family too and it’s been nothing but headaches and I can’t pause or unpause devices and the schedules are not working for them!

[Sonyirump]

Just now checked again at the Connect App

Still same error

"oops we are experiencing technical difficulties "

So far I did uninstall / reinstall the app on my android phone S24FE.

restarted multiple times , the Hub and the Boost 6 .

Same error on another phone , Google pixel .

Also my schedule to block kids devices is not working , last time it worked 15 days ago .

Also the app shows my devices as idle for 15 days , even though all of them connecting to internet fine .

Any help will be appreciated .

[TELUS_Support]

Gotcha. We sent you a private message to discuss further, thanks.

[Ron888]

Same things happen with me. This App is broken for over 2weeks but nothing has been done to fix it. There is no support or correspondence from Telus.
This is not acceptable.


Sent from my iPhone

[Ron888]

Still same not working! Nothing has been done to fix it.


Sent from my iPhone

[Sonyirump]

I have the same issue , since last 9 days .

Everything was working perfectly until then .

Tried restarting multiple time both gateway and the wifi boost 6 , same issue .

Anybody any suggestions?

[superman2025]

Those of you who got private message from Telus, were the problem resolved? Mine is still having the issue as of today.

[RC123]

Haha nope. The private message was like... "Try restarting your modem" ....... ya, ok, thanks for nothing. 

[Sonyirump]

Still having the same issue .

I should have just stayed with Rogers Shaw 

[Ron888]

There is nothing private message. I don’t get it. The app is still not working for three weeks already.
Considering to leave Telus.


Sent from my iPhone

[zhangff_nu]

Yesterday I posted a new thread complaining the crappy Telus Connection app that could not sync and show device list. Somehow strangely the post is gone now and no where to be found.

I saw quite some posts in the past complaining about the same app bug. It seems that Telus could not solve it anyway. But why delete my post? 

[TELUS_Support]

Our forums are routinely swept for posts that are duplicates, aren't asking questions, are off topic, etc. There's a chance this is what happened.

As for the Connect App, what device are you using? Also, have you checked to ensure you have the latest version?