Hi there, we replied to your private message but we will reply here as well. Since the Telus app is getting stuck during setup, here are some additional troubleshooting steps that might help:
Manual Setup via Web Interface: If the Telus app isn’t working, you may be able to access the booster settings by logging into your router’s web interface. Sometimes, you can add and configure boosters this way rather than through the app.
Boosters Placement and Connection: Try connecting the primary booster directly to the router with the Ethernet cable. Then, place the second booster midway between the first booster and the area where you need stronger coverage. If you’re only provided with one cable, it’s usually for the first booster’s connection to the router, as the second one should connect wirelessly.
Check App Version & Compatibility: Ensure your Telus app is up to date. Some older versions might have bugs that prevent them from working with certain booster models. You can also try restarting the app on another device if possible.
Factory Reset: If the boosters were previously connected, a factory reset could help clear any previous configurations. To do this, locate the reset button on each booster, usually at the back or bottom, and hold it down for about 10 seconds.
Network Settings: After resetting, disable any VPN on your phone if one is enabled, as it can interfere with the app connection.
If you still have issues, reply to our private message and we'll get tech support to assist you further.
