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Stuck345
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Joined 2 years ago
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Re: Wifi boosters not working, tried everything
Thank you for your suggestions. I logged into my router and both boosters are connected to the router. I can also see my primary booster connected in the internet network. I feel like I’m close. How do I access the higher band now? I do not have that option in my internet network, it doesn’t show. Only my normal slower wifi. Thanks again.4.5KViews0likes1CommentRe: Wifi boosters not working, tried everything
I tried replying to Telus privately but the website won’t let me. I will answer here. I tried your instructions and got both boosters to turn blue. I was able to enter the password, but when I return to the app, I cannot move forward or click next. It’s greyed out. I can’t move forward. Any other suggestions or instructions? I’ve been without my boosters for a long time. Thanks.4.8KViews0likes3CommentsRe: Wifi boosters not working, tried everything
I have the app and have tried many many times to add them. I am able to get as far as connecting one booster but then the app will not proceed to the next step. It only proceeded once, but when I tried adding the 2nd, it wouldn't connect. I started over so many times but now, nothing will connect in the app. I did delete the app and reinstalled and it's still the same.4.8KViews0likes2CommentsWifi boosters not working, tried everything
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respond after i connect the 1st booster, and locate the booster in my wifi network and add password. I can never move forward, the app is stuck. I tried rebooting my router, boosters, restarted my cell phone, uninstalled Telus app and reinstalled, nothing works. I have been trying to connect it for almost 3 hours. I am reading suggestions online, try again and nothing works. I cannot find any Telus instructions on how to connect my boosters with only one cable and what do i do if the app isn't working. Do not tell me to call Telus. I tried that. The tech repeatedly told me it was my responsibilty to know how to connect my boosters and refused to help me. Then he tried to charge me $150 just for contacting Telus, yet never helped me resolve the issue. I am quite frustrated with Telus and feel ripped off that i am paying for this service and cannot even use it. If someone has experience on how to re-connect them, i would appreciate it.5.4KViews0likes10Comments