Getting a problem sorted without a phone

[Belleek]

Hope someone can help me solve this tricky issue.  All my wall jacks appear to have failed.  One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialling out, I just get a busy signal, same when dialing in.

The home phone is my only way of phoning.  Assist said they couldn’t really help, said I had to phone and ask to be put through to the technical team - same when I DM’d the Twitter team.

So, how do I get help for this problem?

[TELUS_Support]

Hi @Belleek have you tried rebooting the equipment? I would try that. If that doesn't help, please send us a private message

[Belleek]

Thank you, I have sent a PM with photos just now

[TELUS_Support]

Thank you so much. I think we need to send a tech out to organize your setup. Can you please follow this link to verify your account: https://smm.page.link/sZwM75HPGh4YE2zY7

[Belleek]

Thank you.  Verified

[TELUS_Support]

Thank you! Can you please provide me with the best number to reach you?

I ask because I want to send this to our escalations team. This issue isn't just getting a cable. I saw the dispatch notes that the tech had issues with the order figuring out what was all ordered but according to the notes you were abroad so they couldn't just ask you.

I'm not blaming you so forgive me if it comes across that way but I think we need to re-do the order, send a tech out, and perhaps install new equipment that is able to handle a landline properly

[Belleek]

Thank you - totally understand - it was hard to fix/sort when I wasn’t here.  I’ve been advised there’s a tech coming Tuesday so I think it will get sorted then.  Thanks again.

[TELUS_Support]

Ahh, great. Thanks for the update. Our tech should be able to get everything sorted for you. Appreciate your patience!