Forum Discussion
Getting a problem sorted without a phone
Hope someone can help me solve this tricky issue. All my wall jacks appear to have failed. One jack in the little box underneath the Pure Fibre box (newly installed) delivers a dial tone but dialli...
Thank you, I have sent a PM with photos just now
TELUS_Support
Official Support Team
Official Support TeamThank you so much. I think we need to send a tech out to organize your setup. Send us a private message here and we can help!
Thank you. Verified
- TELUS_Support
Thank you! Can you please provide me with the best number to reach you?
I ask because I want to send this to our escalations team. This issue isn't just getting a cable. I saw the dispatch notes that the tech had issues with the order figuring out what was all ordered but according to the notes you were abroad so they couldn't just ask you.
I'm not blaming you so forgive me if it comes across that way but I think we need to re-do the order, send a tech out, and perhaps install new equipment that is able to handle a landline properly
Thank you - totally understand - it was hard to fix/sort when I wasn’t here. I’ve been advised there’s a tech coming Tuesday so I think it will get sorted then. Thanks again.
