Friday
I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success. I have the disc shape boosters. It only came with one ethernet cable. The problem is my app doesnt respond after i connect the 1st booster, and locate the booster in my wifi network and add password. I can never move forward, the app is stuck. I tried rebooting my router, boosters, restarted my cell phone, uninstalled Telus app and reinstalled, nothing works. I have been trying to connect it for almost 3 hours. I am reading suggestions online, try again and nothing works. I cannot find any Telus instructions on how to connect my boosters with only one cable and what do i do if the app isn't working. Do not tell me to call Telus. I tried that. The tech repeatedly told me it was my responsibilty to know how to connect my boosters and refused to help me. Then he tried to charge me $150 just for contacting Telus, yet never helped me resolve the issue. I am quite frustrated with Telus and feel ripped off that i am paying for this service and cannot even use it. If someone has experience on how to re-connect them, i would appreciate it.
Friday
I have noticed the same issue and would like to know what's up. Did they just discontinue the older boosters?
Friday
Hi @Stuck345 - please download the TELUS Connect app. There you can tap on the + sign at the top and add your Boost Wi-fi.
Cable-wise, I assume you have a T3200. Plug your Boost Wi-fi to the T3200 to any available LAN ports. Once that's done, continue through the Connect app.
Friday
I have the app and have tried many many times to add them. I am able to get as far as connecting one booster but then the app will not proceed to the next step. It only proceeded once, but when I tried adding the 2nd, it wouldn't connect. I started over so many times but now, nothing will connect in the app. I did delete the app and reinstalled and it's still the same.
Friday
We will send you a private message to help further
Saturday
I have the exact problem. Been trying since September to get reconnected.
Any advice?
Saturday
The app takes over 10 minutes to move to next then when you connect to the booster wifi and enter password it just sits there stuck.