Wifi boosters not working, tried everything

[Stuck345]

I have two boosters and have tried for MONTHS and MONTHS to re-attach them and no success.  I have the disc shape boosters.  It only came with one ethernet cable.  The problem is my app doesnt respond after i connect the 1st booster, and locate the booster in my wifi network and add password.  I can never move forward, the app is stuck.  I tried rebooting my router, boosters, restarted my cell phone, uninstalled Telus app and reinstalled, nothing works.  I have been trying to connect it for almost 3 hours.  I am reading suggestions online, try again and nothing works.  I cannot find any Telus instructions on how to connect my boosters with only one cable and what do i do if the app isn't working.  Do not tell me to call Telus.  I tried that.  The tech repeatedly told me it was my responsibilty to know how to connect my boosters and refused to help me.  Then he tried to charge me $150 just for contacting Telus, yet never helped me resolve the issue.  I am quite frustrated with Telus and feel ripped off that i am paying for this service and cannot even use it.  If someone has experience on how to re-connect them, i would appreciate it.

[User1234]

I have noticed the same issue and would like to know what's up. Did they just discontinue the older boosters?

[TELUS_Support]

Hi @Stuck345 - please download the TELUS Connect app. There you can tap on the + sign at the top and add your Boost Wi-fi.

Cable-wise, I assume you have a T3200. Plug your Boost Wi-fi to the T3200 to any available LAN ports. Once that's done, continue through the Connect app.

[Stuck345]

I have the app and have tried many many times to add them.  I am able to get as far as connecting one booster but then the app will not proceed to the next step.  It only proceeded once, but when I tried adding the 2nd, it wouldn't connect. I started over so many times but now, nothing will connect in the app.  I did delete the app and reinstalled and it's still the same.

[TELUS_Support]

We will send you a private message to help further

[Mickin]

I have the exact problem. Been trying since September to get reconnected. 

Any advice?

[Mickin]

The app takes over 10 minutes to move to next then when you connect to the booster wifi and enter password it just sits there stuck.

[Stuck345]

I tried replying to Telus privately but the website won’t let me.  I will answer here.  I tried your instructions and got both boosters to turn blue. I was able to enter the password, but when I return to the app, I cannot move forward or click next.  It’s greyed out.  I can’t move forward.  Any other suggestions or instructions?  I’ve been without my boosters for a long time. Thanks.