Unlimited internet changed to 1000gb

[12345]

So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same price and the only way we found out was a warning saying we had almost went over our limit. Is this an error by Telus or has rates changed??

[xray]

It depends on your plan and whether the unlimited Internet was a promotional add on that has now expired.

[TELUS_Support]

Hey @12345 - we can check if it's an error. Please send us a private message

[raggarwal]

I just checked my bill and encountered the same error. I always had an unlimited data plan for internet and now they changed it to 1000GB limit without my approval and charged me an extra $45 this month. One needs to be very diligent every month in checking TELUS charges as they tend to try and sneak in fee changes without informing the client. This should be addressed to the CCTS (https://www.ccts-cprst.ca/) as a complaint, which is what I will be doing if I don't get a quick resolution.

[TELUS_Support]

Thanks for bringing this to our attention — we’re very sorry to hear about the unexpected data limit and charge on your bill. That’s definitely not the experience we want you to have. We’d like to look into this further for you. Please send us a private message with your account details so we can investigate and help resolve the issue

[raggarwal]

I already sent you a message in your chatbox

Cheers,

Ralf

[TELUS_Support]

We don't have one here. if you still require assistance, you can send a private message and we can assist. 

[raggarwal]

well I would like to know whatever happened to the message I sent in the chatbox, to which I was supposed to get a reply later. anyways, I was charged an extra $45 for going over 1000GB of internet usage but I have never had a limit. The plan I signed up for was always unlimited, so I want an explanation of this, a refund of the $45 as well as compensation for this error.

Cheers,

Ralf

[TELUS_Support]

Happy to look into this with you. Can you send us a private message?  You can do so by clicking on the envelope icon at the top right hand of our page. 

[raggarwal]

I did. but it gives me a bunch of option to whom to send it to in the drop down and i dont know which user name to send it to

Cheers,

Ralf

[TELUS_Support]

We will send you one.