Forum Discussion
Unlimited internet changed to 1000gb
So I have unlimited internet for my wifi but I checked the Telus app and found out in may Telus had switched my internet plan without telling me from unlimited to a 1000gb cap for the exact same pric...
TELUS_Support
Official Support Team
Official Support TeamThanks for bringing this to our attention — we’re very sorry to hear about the unexpected data limit and charge on your bill. That’s definitely not the experience we want you to have. We’d like to look into this further for you. Please send us a private message with your account details so we can investigate and help resolve the issue
I already sent you a message in your chatbox
Ralf
- TELUS_Support
We don't have one here. if you still require assistance, you can send a private message and we can assist.
- well I would like to know whatever happened to the message I sent in the chatbox, to which I was supposed to get a reply later. anyways, I was charged an extra $45 for going over 1000GB of internet usage but I have never had a limit. The plan I signed up for was always unlimited, so I want an explanation of this, a refund of the $45 as well as compensation for this error.Cheers,Ralf
- TELUS_Support
Happy to look into this with you. Can you send us a private message? You can do so by clicking on the envelope icon at the top right hand of our page.
